WHO WE ARE

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

As our Manager, Client Support you’ll be instrumental in overseeing daily operations to ensure clients get fast, accurate communication, team building and development, client satisfaction and will work directly with our Director of Client Support on strategy.
Your key focus areas will be
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- Daily Ops: Overseeing daily operations to ensure clients get fast, accurate answers for both our incredible platforms. This includes balancing volume against capacity, monitoring and reporting on SLOs and other KPIs, and addressing urgent matters as they arise.
- Team Building and Development: Ensuring effective team efficiency through consistent coaching, performance management, QA, and process adherence. Hiring and training new talent as required.
- Drive client satisfaction: Reduce response times, resolve pain points, and level up our service culture in keeping with company objectives.
- Partner up on Strategy: work directly with the Director of Client Support on strategy, structure, and team development.
- Push forward: contribute operational horsepower to strategic projects across the business.