Client Support Manager at NielsenIQ

Vilnius, Vilnius, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Analytical Skills, Presentation Skills, Communication Skills, Relationship Building, Problem Solving, Organizational Skills, Interpersonal Skills, Data Visualization, Coaching, Digital Savvy, Consultative Skills, Market Research, Category Management, Insights, FMCG Knowledge

Industry

Software Development

Description

Job Description ABOUT THE JOB Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities. RESPONSIBILITIES External Serve as relationship owner within Customer Success team, Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS), Educate customers on relevant features and functionalities tailored to their business needs, Deliver insightful presentations and actionable recommendations, Help improve renewal rates by demonstrating clear business outcomes and value, Develop fact-based answers and analyses to complex business questions, Build and maintain strong client relationships, including engagement at C-suite level, Identify and convert opportunities, including generating sales leads. Internal Coordinate internal departments to meet client deadlines, Collect and provide feedback to product and operations teams to improve client experience, Collaborate with other business units to identify strategic opportunities, Execute service model and Thought Leadership Projects, Lead client briefings and onboarding processes, Coach junior team members and support their development. REQUIREMENTS 2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research), Prior experience with NIQ (or similar) solutions in analytics, Strong analytical mind and excellent numerical skills, Proficiency in Microsoft Excel, PowerPoint, Experience in handling presentations or willingness to develop presentation skills, Consultative client skills and innovative problem-solving abilities, Effective communication and data visualisation skills, Strong organisational and interpersonal skills, Digital savvy and a fast learner of tools and concepts, Experience coaching others in data analysis and analytical tools, Bachelor's degree required; an Honour’s degree is a plus, English and Lithuanian - upper intermediate level. Competencies Good Communication skills, Service focus & relationship building, Creativity & innovation, Information seeking, Consultative storytelling, Process & Time Management, RMS, NIQ Solutions would be an added value, as well as Retail & FMCG Industry Knowledge. #LI-Hybrid Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Client Support Manager will act as the face of the company, driving customer ROI and business growth through strategic insights and analytics. Responsibilities include leading client relationships, executing service models, and coaching junior team members while identifying growth opportunities.