Client Support Officer IT at Computershare Deutschland GmbH Co KG

Turin, Piedmont, Italy -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Problem-solving, Accuracy, SLA Management, Share-related Processes Knowledge, Microsoft Office, Excel, English Proficiency, Team Collaboration, Continuous Improvement, Analytical Skills

Industry

Financial Services

Description

Location: Turin, Italy (Hybrid) In this position, you’ll be based in the Turin office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex [https://www.computershare.com/flex]. We give you a world of potential Italy Registry and Meeting Services is the division of Computershare S.p.A. that delivers advisory and administrative support to issuers and their shareholders. The team manages all operational activities required for the accurate and timely maintenance of the Shareholder Registry and the Third‑Party Securities Account (Custody), along with a range of internal services. It also oversees the full lifecycle of meeting management, including member registration, quorum verification, voting processes, and related governance activities. A role you will love Within this division, the Client Support Officer IT function supports the Client Services Team in delivering high‑quality service to clients and shareholders, ensuring all activities meet established guidelines and SLA timeframes. The role works closely with Senior Team Members and Team Leaders, contributing to a culture of excellence and continuous improvement across all service delivery activities. Key responsibilities include: * Assist with financial and operational processes linked to dividends and corporate events, ensuring compliance with relevant requirements. * Prepare and deliver standard reports and data summaries for clients. * Support meeting‑related activities, including participant registration, quorum checks, voting procedures, and documentation. * Liaise professionally with client company representatives and financial intermediaries. * Build functional knowledge of share‑related processes and internal procedures through ongoing training. * Collaborate across teams to meet deadlines, achieve service goals, and contribute ideas for improving processes and client experience. * Identify issues, apply available solutions, and resolve problems accurately and within required timeframes. * Communicate clearly with internal and external stakeholders, conveying information effectively and maintaining strong interpersonal skills. What will you bring to the role? We’re looking for a detail‑driven, collaborative professional who is eager to build expertise in share registry operations and client service. The ideal candidate is analytical, accurate, and comfortable working with structured processes, while also contributing ideas for continuous improvement. They communicate clearly, manage deadlines confidently, and handle complex information with professionalism when interacting with clients, intermediaries, and internal teams. * Strong communication and interpersonal skills, with the ability to convey complex information clearly to internal and external stakeholders. * Problem‑solving ability with high accuracy and commitment to meeting SLA timeframes. * Ability to understand share‑related processes and develop functional knowledge through structured training. * Strong Microsoft Office skills, especially Excel (formulas, comparisons, data handling). * Good command of English (minimum B1 level). * Understanding of team workflows, deadlines, and service delivery expectations. * Openness to learning, contributing ideas, and supporting continuous improvement across processes and products. * Awareness of competitor services and willingness to support product enhancement. * Bachelor’s or Master’s degree in Business Administration. * Previous experience in similar roles (preferred but not essential). Rewards designed for you Global opportunities. Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards to restaurant vouchers. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub [https://view.ceros.com/computershare/careers-hub/p/1]. A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access [https://www.computershare.com/access] for further information. Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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Responsibilities

The Client Support Officer IT supports the Client Services Team by ensuring high-quality service delivery to clients and shareholders, adhering to established guidelines and Service Level Agreement timeframes. Key duties involve assisting with financial and operational processes related to dividends and corporate events, preparing standard reports, and supporting all aspects of meeting management.