Client Support Partner at hendercare

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, NDIS Case Management, Disability Care, Social Work, Budget Management, Risk Assessment, Goal Setting, Reablement Strategies, Person-Centered Care, Communication, Collaboration, Attention to Detail, Initiative, Time Management, Understanding of Funding Models, Experience with Vulnerable Groups

Industry

Hospitals and Health Care

Description

The Opportunity Full-Time and permanent role Competitive Salary + Super Flexible WFH arrangements Professional development opportunities Due to internal career progression, we’re excited to welcome a Client Support Partner to our growing team. This is a meaningful role where you’ll make a real difference working closely with clients to shape and manage personalised NDIS care plans that truly support their goals and independence. You’ll join a warm, collaborative, and knowledgeable team that champions your success. With experienced colleagues, approachable leaders, and a supportive environment, you’ll have everything you need to thrive and develop your skills. Take your next step with HenderCare About the Role As the Client Support Partner, you will be responsible for working with new and existing clients who are living with a disability to support them by the development and implementation of care plans, participant goal setting, and reablement strategies to ensure that our clients receive quality, person-centered care that enhances their independence and wellbeing and promotes their positive outcomes. You're responsibilities will also include: Developing, reviewing, and maintaining individualised care plans that reflect participant goals, preferences, and funding eligibility. Working closely with clients, families, and support networks to ensure services align with reablement and wellness principles. Conducting quarterly budget reviews and ensuring services remain within allocated budgets. Undertake regular reviews of service agreements. Performing risk assessments relates to client’s health, home environment, and personal safety. Assisting participants in understanding their approved services, funding classifications, and rights within the relevant framework. Promote HenderCare services to potential clients and referral sources to increase service capacity. Our Ideal Candidate We are looking for engaging, energetic, and passionate people who show a strong commitment to the overall growth of the organisation. Attention to detail, and having the capacity to absorb and apply new information and processes will allow you to succeed in this role. You will need to be able to show initiative and have confidence in your own skills and abilities, including being able to prioritise your workload and work with tight deadlines with relative autonomy in what can be a challenging environment. You will also bring: At least 2 years of relevant experience in NDIS Case Management. Demonstrated experience in disability case management, or social work. Knowledge of relevant funding models Strong understanding of the wellness and reablement approach and its application. Experience working with vulnerable and diverse client groups, including those with dementia, disability, or mental health challenges. Certificate IV in Aged Care, Disability or Community Services (Desireable) Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks. Welcome to HenderCare At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do enhancing their lives and assisting them to achieve their goals and improve their well-being. We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. So why choose HenderCare? Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support Grow your career: We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey. Connected, Supportive Team Culture: Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered. Flexible Working Arrangements: We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing. Benefits: Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and an amazing Employee Assistant Ptogram to support your well-being in the role. At HenderCare, we don’t just fill roles, we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you. Diversity, Safety and Inclusion HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce. Apply Today! Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to: Update your profile and apply through SEEK or via our career's website. Attach a current Resume/CV. Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us. We are actively looking to fill this role and reserve the right to shortlist, interview applicants and appoint the successful candidate whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible. Applications close on Monday, 15 December at 11:59 pmFor more information, please contact careers@hendercare.com.au.Please do not e-mail your applications.

Responsibilities

As the Client Support Partner, you will work with clients to develop and implement personalized NDIS care plans that support their goals and independence. You will also conduct budget reviews, risk assessments, and promote HenderCare services to potential clients.