SUMMARY:

We are seeking a proactive and detail-oriented professional to join our team as a Client Support & Property Onboarding Coordinator. In this role, you will help guide clients through new property setup, answer questions about our property management systems, and ensure a smooth, positive experience. You’ll blend strong problem-solving skills with excellent communication to support both our clients and internal teams.

SKILLS & QUALIFICATIONS:

• Experience in customer service, client support, property management, or administrative roles.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to learn new systems and processes with support and training.
• A problem-solving mindset and willingness to take initiative.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience in real estate or property management is a plus but not required.

KEY RESPONSIBILITIES:

• Serve as the main point of contact for clients during property onboarding and transitions.
• Provide friendly, clear assistance to clients and team members who have questions about system workflows.
• Manage and follow up on support requests, ensuring timely resolution and clear communication.
• Complete property setup tasks accurately, with close attention to details and deadlines.
• Learn our property management tools through training and on-the-job experience.
• Document common questions, solutions, and helpful tips to improve the client experience.
• Collaborate with colleagues in accounting and operations to keep processes running smoothly.
• Identify patterns in client inquiries and suggest ways to improve tools, resources, or workflows.

WHY YOU’LL LOVE THIS ROLE:

• You’ll have the chance to make a meaningful difference for our clients every day.
• You’ll join a supportive team that values collaboration, learning, and growth.
• You’ll develop expertise in property management processes while building your career in client success and operations.
• Experience with Yardi and Entrata preferred.
  Job Type: Full-time
  Pay: $23.00 - $26.00 per hour
  Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• Can you speak English clearly and fluently?

Ability to Commute:

• Lakewood, NJ 08701 (Required)

Work Location: In perso