ABOUT US

Provide comprehensive administrative support and customer service as Client Support Representative (Vitazan Professional and NFH: partnered brands) and Office Assistant (Vitazan Professional).
We are seeking a motivated and skilled professional with proven expertise in customer service, exceptional attention to detail, and strong technical proficiency. The ideal candidate is enthusiastic about building relationships with clients (healthcare professionals) to promote natural health products, while demonstrating excellent organizational abilities and the capacity to manage multiple priorities effectively. A genuine passion for health, wellness, and natural remedies is highly valued.

REQUIRED COMPETENCES AND SKILLS

• Organized, detail oriented, and a strong team player.
• Solid interpersonal skills with the ability to communicate effectively across teams.
• Thrives in a fast-paced environment and able to remain calm under pressure.
• Excellent verbal and written communication in English and French (English is essential, as we serve clients across Canada - 90 % of the calls are in English).
• Strong computer skills with MS Office (Excel, Word, Outlook).
• Experience with SAP Business One (an asset).
• Autonomous, multitasking, and able to work without direct supervision.
• Comfortable speaking on the phone with clients, distributors, and healthcare professionals.

EDUCATION

Minimum of three (3) years of experience in customer service.

• Take orders (phone/online/email).
• Enter orders into SAP.
• Manage customer files, inquiries, issues, and complaints.
• Handle returns, damages products, and pricing errors.
• Process customer billing, payments and refunds.
• Manage simple accounting transactions with suppliers and outgoing payments, assist the accounting department.
• Verify accounts balances.
• Analyze accounts receivable and perform collection when necessary.
• Maintain excellent relationships with customers and our sales representatives.
• Promote products to clients and inform them about outgoing promotions.
• Assist with various office tasks.