Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its’ fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

QUALIFICATIONS

• Fluency in English, with excellent written and verbal communication skills.
• Proven experience in a customer service or client-facing role is a plus.
• Strong problem-solving skills and the ability to think critically under pressure.
• Empathy and a customer-centric mindset to deliver outstanding support.
• Proficiency in using customer relationship management (CRM) software and other communication tools.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Flexibility to work hourly, full-time schedules, including evenings, weekends, or holidays as required.

ABOUT THE ROLE

We are seeking a dedicated and detail-oriented Client Support Representative to join our Customer Support team. In this role, you will be the first point of contact for our clients, providing timely assistance, resolving inquiries, and ensuring a seamless customer experience. If you are passionate about customer service, possess excellent communication skills, and thrive in a fast-paced environment, we’d love to have you on board.

WHAT YOU’LL DO

• Respond to client inquiries via email, phone, and chat in a professional and timely manner.
• Resolve customer concerns and troubleshoot issues to provide effective solutions.
• Build strong client relationships by understanding their needs and delivering personalized support.
• Document and update client interactions in the company’s CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex cases.
• Educate clients about our products, services, and processes to enhance their overall experience.
• Proactively identify trends in client feedback and provide recommendations for process improvements.