JOB DESCRIPTION

J oin ABC Fitness and become part of a culture t hat’s as ambitious as it is authentic. L et’s transform the future of fitness—together!

ONE TEAM

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
ABC Fitness is looking for a Client Support Representative to join our team! In this role, you’ll be the first point of contact for our clients and their members, assisting with billing inquiries, account updates, policy guidance, and dispute resolution. If you enjoy problem-solving and providing excellent customer service, we’d love to hear from you!

• Assist clients and their members via inbound calls, emails, and live chat .
• Research member accounts to ensure all requests align with club policies.
• Communicate with clients and members when additional documentation is needed.
• Ensure accuracy and proper documentation of all interactions.
• Meet or exceed Key Performance Indicators (KPIs) , including adherence, call times, and quality.
• Handle high-volume inbound interactions in a fast-paced environment.
• Collaborate with internal teams to resolve complex issues.