ABOUT THE ROLE:

Perform Recruitment is seeking a Client Support Representative on behalf of our client in Co. Mayo. This full-time position is ideal for an experienced professional who thrives in customer-focused roles. You will be responsible for delivering top-tier service across multiple communication channels, including email, phone, live chat, and social media. Strong communication skills and previous experience in a similar role are essential.
As part of this role, you will play a key role in refining internal processes and driving customer-focused improvements within the department.
This is a full-time, 40-hour contract role, primarily Monday-Friday, with occasional weekend and evening shifts as required. The position is based on-site in Co. Mayo.

KEY RESPONSIBILITIES:

• Take ownership of customer interactions, continuously improving service standards for an enhanced shopping experience.
• Efficiently manage and utilize the company’s customer support systems, ensuring timely and professional resolution of inquiries.
• Handle customer queries and complaints effectively, working closely with internal teams to resolve any issues.
• Oversee and maintain smooth operations of the Returns department.
• Build strong collaborative relationships with retail stores and external partners.
• Support other online operations as business needs arise.
• Perform general administrative duties as required.