Client Support Services at Bill Alexander Ford Lincoln

Pilot Point, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Client Services, Problem Solving, Conflict Resolution, Multitasking, CRM Proficiency, Salesforce, Zendesk, Freshdesk, Technical Aptitude, Interpersonal Communication, Case Management, Client Onboarding, Data Reporting, Analytics, Multilingual Communication

Industry

Motor Vehicle Manufacturing

Description

We are seeking a dedicated and service-oriented Client Support Services Specialist to deliver high-quality support and ensure an exceptional client experience. In this role, you will act as a primary point of contact for clients, addressing inquiries, resolving issues, and providing guidance on products and services. This is a fully remote position ideal for individuals with strong communication skills, problem-solving abilities, and a commitment to client satisfaction. What You'll Do Serve as the first point of contact for client inquiries via email, phone, and chat Provide timely, accurate, and professional responses to client requests and concerns Troubleshoot and resolve issues efficiently while maintaining a positive client experience Maintain and update client records, interactions, and case details in CRM systems Collaborate with internal teams to escalate and resolve complex issues Assist clients with onboarding, product usage, and service-related guidance Monitor client feedback and identify opportunities to improve service delivery Track and report support metrics, including response times and resolution rates Ensure adherence to service standards, policies, and quality benchmarks What We're Looking For 2–5+ years of experience in customer support, client services, or help desk roles Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to multitask and manage multiple client requests simultaneously Proficiency in CRM and support tools (e.g., Salesforce, Zendesk, Freshdesk) Basic technical aptitude and ability to learn new systems quickly Ability to work independently in a remote environment Professional, empathetic, and customer-focused mindset Nice to Have Experience in a remote or global customer support environment Familiarity with ticketing systems and knowledge base tools Background in SaaS, technology, or service-based industries Experience with data reporting or analytics tools Multilingual communication skills Remote-first environment: Work from anywhere with flexibility Client impact: Play a key role in delivering excellent customer experiences Collaborative culture: Work with supportive and high-performing teams Career growth: Opportunities to advance into senior support or account management roles Flexible work structure: Focus on outcomes and service quality Total Rewards Performance-based incentives tied to service quality and client satisfaction Flexible work schedule (20–40 hours per week) Paid training and onboarding support Comprehensive benefits including health, dental, and paid time off Access to professional development tools and resources Remote workstation support and equipment provision

Responsibilities

Act as the primary point of contact for clients to resolve inquiries and troubleshoot issues via email, phone, and chat. Maintain client records in CRM systems and collaborate with internal teams to improve service delivery and onboarding.