Job Title: Client Support Specialist
Location: Any CCS British Columbia Office location (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)
Work Model: Hybrid Work Model
Salary Band: 4 ($52,000 - $75,000 CAD)

QUALIFICATIONS:

• Diploma/degree in social services or health administration, or equivalent relevant experience.
• Mental Health First Aid, trauma, escalation, and oncology experience (clinical settings) are assets.
• English is required; French/Bilingualism (French /English) is an asset due to the organization’s nationwide operations.
• Quick learner, adaptable to new policies and procedures, with strong organizational and prioritization abilities.
• Skilled at de-escalation, difficult conversations, conflict resolution, and managing high workloads and deadlines.
• Proficient in Microsoft Office, database applications, and fast-paced, client-focused healthcare environments.
• Strong telephone, interpersonal, customer service, nonverbal communication, active listening, and problem-solving skills.
• Empathetic, compassionate, and effective under emotional stress or high-pressure scenarios.