Client Support Specialist at Children & Families of Iowa

Ankeny, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Scheduling, Electronic Health Records, Urine Analysis, Billing, Multitasking, Trauma-Informed Care, Professional Communication, Client Relations

Industry

Individual and Family Services

Description

Description Are you someone who enjoys helping people feel welcomed, supported, and cared for? As a Client Support Specialist, you’ll be the first point of contact for individuals and families seeking our services. This role is perfect if you thrive in a people-centered environment, want to build valuable administrative and client service skills, and are motivated by making a real difference every day. What You’ll Do Greet and assist clients, answer phones, schedule appointments and collect co-pays Maintain accurate client records and update electronic systems Conduct Urine Analysis (UA) on substance use clients Support providers with documentation, co-pay collection, and appointment tracking Handle office tasks like supply orders, mail, billing, and cleanliness Provide occasional coverage at other locations as needed What You’ll Bring Friendly, professional communication and a commitment to excellent customer service Strong attention to detail, ability to multitask, and comfort with technology Respect for diverse communities and a trauma-informed mindset Willingness to jump in and support wherever needed Why You'll Love Working with Us Purpose-Driven Work: Support individuals and families by being the first point of contact in a caring, respectful environment. Growth Opportunities: Build hands-on experience in client services, health record systems, billing, and office coordination. Supportive Culture: Be part of a mission-focused team that values diversity, inclusion, and compassion. Requirements What You Need to Succeed: High school diploma or equivalent (Associate’s degree preferred) Pass background and child abuse registry checks Reliable transportation Ability to lift up to 25 lbs and move comfortably in a busy office setting Be a part of something extraordinary! We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Responsibilities

Act as the first point of contact for clients by greeting them, scheduling appointments, and managing co-pays. Provide administrative support including record maintenance, billing, and conducting urine analysis for substance use clients.