Client Support Specialist at Defense Holdings, Inc.

Manassas Park, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Account Support, Communication Workflows, Administrative Support, Client Service Delivery, Attention To Detail, Organizational Skills, Reporting, Compliance, Cross-Functional Collaboration, Process Improvement, Microsoft Office Suite, CRM Systems, Interpersonal Skills, Confidentiality

Industry

Public Safety

Description

Defense Holdings, Inc. (DHi) Location: Hybrid (US) Employment Type: Full-Time Department: Client Services / Operations Reports To: Client Services Manager Company Overview Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance. At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions. Position Summary Defense Holdings, Inc. (DHi) is seeking a Client Support Specialist to assist in managing client accounts, supporting communication workflows, and providing administrative support to client services teams. The ideal candidate will ensure consistent client service delivery. This role requires attention to detail, strong organizational skills, and excellent communication abilities. Key ResponsibilitiesClient Account Support Assist with client communications and account tracking. Support onboarding, follow-ups, and documentation. Coordinate account-related administrative tasks. Reporting & Compliance Maintain client records and generate reports. Ensure compliance with internal standards and regulatory requirements. Cross-Functional Collaboration Collaborate with client services, operations, and project management teams. Assist leadership in process improvement and client support initiatives. Required Qualifications Bachelor’s degree in Business Administration, Communications, or related field. 2–4 years of experience in client services, account support, or administrative roles. Proficiency in Microsoft Office Suite and CRM systems. Strong organizational, communication, and interpersonal skills. Ability to manage confidential client information responsibly. Preferred Qualifications Experience supporting government contracting or defense clients. Familiarity with client account support and onboarding processes. Core Competencies Integrity & Confidentiality Attention to Detail Analytical Thinking Interpersonal Communication Organizational Skills Adaptability & Initiative Work Environment Professional office environment (or hybrid/remote if applicable). May require occasional travel. Must be eligible to work in the United States. Ability to obtain and maintain security clearance may be required. Compensation & Benefits Defense Holdings, Inc. (DHi) offers a competitive compensation package including: Competitive base salary (commensurate with experience) Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) and Holidays Life and Disability Insurance Professional development opportunities Equal Opportunity Employer Statement Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Responsibilities

The Client Support Specialist will assist in managing client accounts, supporting communication workflows, and providing administrative support to client services teams to ensure consistent client service delivery. Key duties include assisting with client communications, tracking accounts, maintaining records, generating reports, and collaborating across internal departments.