Client Support Specialist - Inbound at Global Payments Inc.

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

70000.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Problem solving, Communication, CRM, Case management, Relationship building, Attention to detail, Multitasking, Compliance, Technical support, Data management, Collaboration

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT GLOBAL PAYMENTS Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity. Eway and Ezidebit are pioneers in the Australia-New Zealand payments industry, dedicated to simplifying the payment process for businesses. Eway provides a secure and straightforward solution for online payments, while Ezidebit caters to growing businesses by offering a wide range of payment options, including recurring direct debit, phone, online, EFTPOS, and more. ABOUT THE ROLE As a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions. This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment. SALARY The salary for this position ranges from AUD 67,000 to 70,000 per annum + superannuation. Key Responsibilities Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat Investigate, resolve, and document merchant and partner issues using CRM/case management systems Build and maintain strong relationships with clients and internal stakeholders Provide expert support by maintaining a strong understanding of Global Payments’ products and services Collaborate with internal teams to deliver effective and compliant customer outcomes Manage refunds, direct debit setups and amendments, and maintain accurate client data Contribute to continuous improvement through client feedback, documentation updates, and service insights Support compliance requirements, training solutions, and general administrative tasks as required ABOUT YOU Essential Skills & Experience Demonstrated experience in a similar client support or customer service role Excellent problem‑solving skills with strong attention to detail Ability to quickly learn and navigate new systems and technologies Strong written and verbal communication skills with a customer‑first mindset Excellent interpersonal skills with the ability to multitask effectively Proven ability to work under pressure in a collaborative team environment Sound understanding and appreciation of compliance and regulated environments OUR BENEFITS Join a leading global technology brand that offers benefits you’ll actually value, including: Flexible work arrangements that support your unique needs. 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave. Women in Digital membership, granting you access to a host of member industry events and resources. Additional birthday, community giving, wellness and study leave. Our free and confidential Employee Assistance Program counselling service and wellbeing resources. A jam-packed calendar of cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and an Employee Stock Purchase Plan. READY TO APPLY? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

Act as the primary point of contact for client enquiries, complaints, and requests via multiple communication channels. Investigate and resolve merchant issues while maintaining accurate client data and collaborating with internal teams.