Client Support Specialist - Inbound

at  Global Payments Inc

Client Support Specialist - Inbound
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT US

Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity .
Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity .
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

ABOUT YOU

We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us. You thrive in a customer-focused environment where learning and adaptability are key. A true team player, you value transparency, collaboration, and autonomy, and you’re always eager to take on new challenges.

ABOUT THE ROLE

We are looking for motivated, energetic, and customer-centric individuals to join our Support Team . In this role, you will be at the forefront of supporting both new and existing Eway and Ezidebit customers, addressing a variety of inquiries and playing a critical role in their journey with us. Working in a small, collaborative team within an open-plan office, you’ll focus on delivering exceptional service with a strong emphasis on building customer loyalty.

KEY RESPONSIBILITIES:

• Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively;
• Investigating and resolving customer inquiries with a solution-focused approach;
• Maintaining and ensuring the accuracy of client data;
• Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions.