JOB SUMMARY

We are seeking a dedicated and proactive Client Services Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and providing exceptional customer service.

QUALIFICATIONS

• Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
• Familiarity with Customer Relationship Management (CRM) systems, particularly Salesforce.
• Excellent project management skills with a keen attention to detail.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Knowledge of sales processes and strategies is a plus.
• A proactive approach to problem-solving with strong analytical skills.
  Job Type: Full-time
  Pay: $4,623.60 - $5,084.33 per month

Benefits:

• 401(k)
• Health insurance

People with a criminal record are encouraged to apply
Work Location: In perso

• Serve as the main liaison between clients and the company, addressing inquiries and resolving issues promptly.
• Manage client accounts, ensuring all information is accurate and up-to-date within our Customer Relationship Management (CRM) system.
• Communicate effectively with clients to understand their needs and provide tailored solutions.
• Collaborate with internal teams to facilitate project management and ensure timely delivery of services.
• Conduct regular check-ins with clients to maintain strong relationships and identify opportunities for upselling or cross-selling.
• Utilize Salesforce to track client interactions and manage sales opportunities.
• Analyze market trends to provide insights that enhance client satisfaction and retention.