Client Support Specialist - Poland at Finalsite

Poland, Indiana, USA -

Full Time

Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

0.0

Posted On

04 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Management Systems, Management System, Data Privacy, Training, Security, B2, School Districts, Accessibility, Weebly, Communications, Data Integration, Squarespace, Wordpress, Zendesk, Marketing Consulting, Wix, Customer Service, Joomla

Industry

Information Technology/IT

Description

Job Description

QUALIFICATIONS AND SKILLS

Associate’s or Bachelor’s degree preferred, or commensurate experience.
English language proficiency - written and spoken. Strong English language skills are mandatory. Prefer someone with B2 or C1 level.
Entry-level experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
Ability to multitask and maintain patience when faced with challenging situations.
Prior customer service or technical support experience preferred (0-2 years), but not required.
Experience with support desk software (Zendesk preferred).
Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 11:00-20:00 CEST, with core working hours being 16:00-18:00 CEST

Responsibilities

VISIONTO BUILD INNOVATIVE SOLUTIONS THAT ELEVATE SCHOOL ENGAGEMENT.SUMMARY OF THE ROLE

The Client Support Specialist serves an essential role, meeting the front-line needs of clients through ticketing, phone and chat channels. Client Support Specialists work to educate, empower, troubleshoot issues, and implement solutions for clients. The Client Support Specialist serves as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed.

ESSENTIAL FUNCTIONS:

Support clients via ticketing, phone, chat and social media channels in a timely manner
Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.