JOB SUMMARY

We are seeking a experienced Client Support Specialist to support our business growth. Working 08.00 - 17.00 Monday to Friday. The Client Support Specialist reports into the Client Manager and Head of Client Management.
The ideal candidate will also require a willingness to meet our company values in promoting equality, diversity and inclusion and our passion to reduce our environmental impact on our community in reducing energy consumption and reducing waste management.

SKILLS:

• Able to lead with confidence
• Strong verbal and written communicator
• Passionate about customer service
• Passionate about people and creating an engaging environment that supports development, and performance standards
• Able to plan efficiently and can make decisions to achieve the company KPI’s
• Ability to work independently as well as collaboratively
• Organisational skills
• Ability to bring a task to closure
• Attention to Detail
• Personal Computing skills to include Microsoft Outlook
• Ability to be flexible/multi-task based on workflow demands
• Critical thinking skills
• Strong analytic skills to effectively getting the best out of company WMS
  Job Type: Full-time
  Pay: £28,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In perso

• Liaise with customers to address support requests and resolve queries in a timely manner
• Attend and contribute to weekly customer calls, providing updates and gathering feedback
• Continuously review processes and procedures to enhance the customer experience
• Manage, organise and update relevant data using the Warehouse Management System and company portal
• Communicate effectively with business stakeholders to ensure deadlines and Service Level Agreements are met
• Ensure company policies and procedures are followed to ensure compliance
• Promote continuous improvement in your team and within the company
• Have a positive outlook when dealing with challenges, change and be people focused at all times to create a working environment that is engaging
• Communicate concise information to all levels
• Maintain a safe, clean and tidy work environment to minimise risk
• Other reasonable duties as deemed necessary from time to time.
• Work towards achieving business KPI’s in energy reduction, waste management and environmental impact.