Job Summary:
Client Support Specialist
Location: Prague, CZ
Division: Operations
Line Manager: Operations Manager Czechia
Contract Terms: Permanent

YOU (BEHAVIOURAL SKILLS)

• Focused on meeting deadlines, detail oriented, motivated
• Focused on results and meeting goals
• Excellent social skills; positive, friendly and sociable nature, not afraid to make contact with new people
• Excellent communication skills
• interest in the live entertainment industry

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Communication and social skills
• Ability to multitask, proactive, logical thinking and ability to successfully handle multiple priorities at once
• Reliability and responsibility
• User knowledge of MS Office (Excel, Word)
• Fluent knowledge of the Czech language
• Communicative Englis

• Communicate with promoters of cultural, sports and social events and with owners/coordinators of the venues (theaters, halls, concert halls)
• Input of event data into our sales system (Event programming)
• Provide regular reporting
• Maintain close collaboration with all of our internal departments to ensure we meet our client’s needs and everything works smoothly
• Provide ticketing services (onsite event support) for promoters directly at the venue, and occasionally providing afterhours client support (on weekends and evenings)
• Learn about our products, company technologies and services to be able to present them effectively to Ticketmaster’s clients and colleagues

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Communication and social skills
• Ability to multitask, proactive, logical thinking and ability to successfully handle multiple priorities at once
• Reliability and responsibility
• User knowledge of MS Office (Excel, Word)
• Fluent knowledge of the Czech language
• Communicative English