Client Support Staff Full-Time at Women Against Abuse

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

16.82

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advocacy, Crisis Support, Communication, Teamwork, Diversity, Empathy, Problem Solving, Listening

Industry

Non-profit Organizations

Description

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves (2 100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism. Responsibilities: The goal of the Client Support Staff (CSS) are to establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children. Working within the residential shelter and in coordination across various departments, CSS offer support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Responsibilities include but are not limited to: Providing tours, Off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.), and Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory. Requirements: * A High School Diploma or the equivalent * At least one (1) year experience in an advocacy, crisis or shelter support position * The ability to read, write and comprehend English * Demonstrated ability to work effectively with a diverse population * Demonstrated ability to work effectively as a team member * Demonstrated commitment to service of others * Demonstrated proficiency in communication, both verbal and written * Bilingualism is strongly preferred * Will be required to attend our 45 hour Domestic Violence Advocate Paid Training, post hire (November 17 - December 3) * Must provide Satisfactory child abuse, criminal and FBI clearances. (Any expenses paid by Women Against Abuse) Available Shift: Located in the Germantown area of Philadelphia, PA * Monday-Friday 7:00am - 3:00pm Pay Rate & Benefits: $16.82 an hour Benefit Eligible (medical/vision/dental), Paid Time Off (Vacation, Holiday, Sick, Personal) + Annual Increases, Years of Service Recognition increases (every 2 years of continuous service), EAP-Employee Assistance Program (self and household members), & more We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply. Monday - Friday 7:00am-3:00pm 8 hours per working day including paid lunch & breaks

Responsibilities

The Client Support Staff (CSS) establishes and nurtures a welcoming, safe, and supportive trauma-informed community environment for residents and their children. They provide support, assist new residents, and organize off-hour activities based on clients' interests and needs.