DESCRIPTION

We are looking for a Client Support Administrator to join the team!
This is a pivotal role in the company, working in the Welcome Pack section of our Client Support Team, where you will provide exceptional service to our clients at the start of their conveyancing journey and provide assistance to our team of conveyancers.
This is an ideal role for someone looking to commence their career in the conveyancing industry as you will assist with all work in the department including allocating and processing paper and online welcome packs, processing client ID, processing Source of Funds and Proof of Wealth documents, ordering office copies, issuing contracts, and raising and reporting on sale enquiries, and other ad hoc tasks as required, including providing support to our Post Completion department.

THE INDIVIDUAL

This role will include assisting our clients over the telephone with any queries or technical issues they may encounter with the completion of their welcome pack, so we are looking for individuals who are confident and comfortable communicating with clients over the telephone.

The ideal candidate will have demonstrable values and ethics that mirror our own culture values and to be successful in the recruitment process you will need to evidence the following in your CV:

• Demonstrable experience in providing exceptional client service, ideally over the telephone.
• Experience of working in a target focused environment
• Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.
• How you have successfully worked as part of a team.
• Ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems

NEXT STEPS

If you have the qualities that we are looking for, share our Company values and feel this is the next step in your career, we would love to hear from you.

Please refer the Job description for details