At Golden Ark, we don’t believe in one-size-fits-all solutions, especially when it comes to customer engagement. We work directly with top-tier brands in the telecommunications and technology space to deliver sales campaigns that are tailored, hands-on, and effective. Our approach is rooted in transparency, consistency, and results.
We’re hiring a Client Support Trainee to be the direct link between our clients and their customers. This role is ideal for someone who enjoys solving problems, building connections, and contributing to the bigger picture. You’ll collaborate with cross-functional teams, engage directly with customers, and help translate client goals into real-world outcomes.

WHAT TO EXPECT AT GOLDEN ARK:

A team that moves fast, thinks big, and works smart. We don’t do micromanagement — we hire people who are driven to make an impact and give them the tools to excel. Whether you’re building your sales career or looking for your next challenge, we’re here to help you level up.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Work Location: In perso

CORE RESPONSIBILITIES AS A CLIENT SUPPORT TRAINEE:

• Assist in executing client sales initiatives in a targeted territory, ensuring excellent customer experience and driving sales for their telecommunications and wireless products.
• Manage customer interactions with professionalism and empathy, using strong communication to understand needs and deliver value.
• Qualify potential customers to determine their eligibility and for telecommunications services and wireless products.
• Enroll customers using CRM software and adhere to customer confidentiality and privacy procedures as outlined by the company and client.
• Identify potential customer concerns, provide timely solutions, and share insights with internal Account Management and Sales teams to inform improvements.
• Represent client brands at a local level through outreach and engagement strategies that drive visibility and customer acquisition.

YOU’LL THRIVE IN THIS ROLE IF YOU:

• Know how to hold a conversation and build trust - whether it’s a quick chat or a deeper customer interaction.
• Are energized by people and thrive in high-energy, high-traffic environments.
• Bring strong communication skills and an authentic, people-first attitude to every customer touchpoint, client meeting, and team workshop.
• Can adapt on the fly, solve problems in real time, and embrace challenges with tenacity.
• Enjoy working in a team setting where collaboration, creativity, and accountability are essential to success.