MINIMUM QUALIFICATIONS

Education and Experience

• Associate’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Equivalent combination of education, training, and professional experience may be considered in lieu of a degree.
• Minimum of three (3) years of professional experience in Information Technology or a related field, including at least two (2) years of hands-on experience with mobile device management (MDM) platforms such as Jamf Pro, Microsoft Intune, or similar tools.
• Proven experience supporting and managing large-scale device deployments (10,000+ devices) across iOS, Windows, and ChromeOS environments, including application deployment, OS configuration, and software packaging in a K–12 or enterprise setting.
• Demonstrated expertise implementing and supporting Apple School Manager, JAMF Pro, Google Workspace, and/or Azure AD integrations, with strong operational knowledge of network and endpoint security policies, including encryption, certificate-based authentication, and access control.
• Experience serving as a Tier III support resource, troubleshooting complex device issues, leading or coordinating projects, documenting workflows, and effectively communicating with technical teams and stakeholders.
• Familiarity with SCCM and Windows deployment services, including Windows 10 to Windows 11 transitions, and prior experience applying testing/QA methodologies to production environments using best-practice testing workflows.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Expertise in mobile operating systems, including iOS, iPadOS, Windows 10/11, and ChromeOS.
• In-depth knowledge of mobile device management (MDM) systems, particularly Jamf Pro, Microsoft Intune, and Chrome Admin Console.
• Strong understanding of enterprise deployment strategies, including application packaging, OS imaging, and automated provisioning workflows.
• Proficient with Apple School Manager, Apple Business Manager, Google Workspace for Education, and Azure Active Directory integration.
• Advanced troubleshooting skills, with the ability to diagnose and resolve complex technical issues across multiple device platforms.
• Thorough understanding of network security, device compliance, certificate-based authentication, and endpoint encryption practices.
• Familiarity with Zero-Touch Deployment, Automated Device Enrollment (ADE), Autopilot, and other device onboarding technologies.
• Ability to analyze and apply vendor patch notes and updates to determine impact on the production environment and initiate timely rollouts.
• Experience with Windows deployment tools and frameworks, including SCCM and Windows Autopilot, as well as transitions from SCCM to Intune.
• Knowledge of enterprise infrastructure architecture, including virtual and physical servers, storage technologies, and authentication systems.
• Clear, effective verbal and written communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Ability to write and maintain documentation, technical workflows, policies, and user-facing support materials.
• Project coordination and planning skills, including experience managing timelines, resources, and cross-functional collaboration.
• Strong organizational and time-management abilities, capable of managing multiple projects simultaneously under deadline.
• Familiarity with change management processes and best practices for incident response and resolution.
• Commitment to customer service, with a demonstrated ability to support instructional and administrative end-users in an educational setting.
• Continuous learning mindset, with the ability to stay current on emerging mobile and client technologies, cybersecurity trends, and device management tools.
  Licenses/Special Requirements
  Requires fingerprinting and background check to determine that there have been no convictions involving physical molestation, abuse, injury and neglect of a minor. Must complete training in and adhere to district infection control plan.

Please refer the Job description for details