Client Technical Analyst - Expert - Remote at Experian

Madison, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

155767.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

API integration, SDK integration, Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft, Salesforce, Technical support, SQL

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues. Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy. What you'll do Research, and diagnose complex software issues raised by clients/members Develop, and test SQL queries to aid in the investigation and analysis of issues Examine error logs and database content to determine the cause of a problem Document and implement workaround solutions wherever possible. Document steps to reproduce for resolution with internal and external resources Document processes procedures, and technical instructions for future reference and use by support teams Create/manage production/staging support tickets Qualifications Bachelor's Degree in Computer Science or related field You have 3+ years of development or technical support experience You are experienced with the development and support of sites using API and SDK integration Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting Experience implementing automation or self service technologies Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce Additional Information Benefits/Perks Competitive compensation package and bonus plan Core benefits including full medical, dental, vision, and matching 401K Flexible work environment, ability to work remotely, hybrid, or in-office Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid Employee Status: Regular Role Type: Home Job Posting - Salary Range: $89,865 - $155,767 Department: Customer Service Flexible Time Off: 15 Days Schedule: Full Time

Responsibilities

The Client Technical Analyst will research and diagnose complex software issues while developing and testing SQL queries to aid in investigations. They are also responsible for documenting workaround solutions, technical instructions, and managing support tickets for production and staging environments.