Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Join us as a Graduate Engineer on our Technical Support team in Sydney to do the best work of your career and make a profound social impact. Dell is committed to flexible working as such, this role is hybrid.
What you’ll achieve
As a Technical Support Engineer, you will work with a highly skilled technical team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.

You will

• Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
• Use troubleshooting techniques and tools to identify and resolve customers technical issues
• Assume a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
• Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident
• Delight customers and be their greatest advocates through simplifying the customer experience

Essential Requirements:

• You have completed your Bachelor’s degree within the past 12 months
• Customer relationship skills and first-rate customer focus, phone etiquette, and work ethic
• Attention to detail, time management and organisational skills
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship. A minimum of 2 years from the May 2025 start date is required for visa holders.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Job ID:R26403

Please refer the Job description for details