Client Technical Support Rep at Experian

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Problem Solving, Analytical Skills, Communication Skills, CRM Tools, Salesforce, Product Knowledge, Teamwork, Collaboration, Education, Empowerment, Documentation, U.S. Insurance Processes, Technical Troubleshooting, Client Relationship Management

Industry

Information Services

Description

Company Description Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. Job Description Join our team and make an impact! We're looking for a customer-focused professional who succeeds and enjoys solving problems. You will support clients through multiple channels, including phone, email, chat, and ticketing systems, while building relationships and ensuring a positive experience. We value teamwork and a collaborative mindset. You will report to the Client Technical Manager. Responsibilities Troubleshoot product and technical issues for customers. Assess severity and scope of issues, inquiries, and requests. Assist customers by phone, chat, email, and ticketing system. Manage client-related issues in CRM tools like Salesforce. Educate and empower customers to maximize product usage. Document solutions for internal and external reuse. Qualifications Bachelor's degree (preferred). 2+ years of experience in customer or technical support (healthcare IT preferred). Analytical and problem-solving skills. Excellent phone communication and advanced English language. Work any shift, including holidays. Experience with U.S. insurance processes or systems. Additional Information Benefits/Perks: Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. This is a fully remote job opportunity. #LI-Remote Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift

Responsibilities

The role involves troubleshooting product and technical issues for customers and managing client-related issues using CRM tools. Additionally, the representative will educate customers to maximize product usage and document solutions for reuse.