Client Technology Specialist at Te Herenga Waka—Victoria University of Wellington

, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Problem Solving, Communication Skills, Relationship Building, Mac Support, PC Support, Printer Support, Mobile Device Management, Application Software Support, Client Technology Support, Stakeholder Management, Technical Analysis

Industry

Higher Education

Description

* Are you a proactive professional who delivers exceptional support to end users? * Have you got outstanding communication skills including the ability to adjust to different audiences? * Can you provide timely and appropriate problem solving, analysis and solutions to IT related requests? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Technology Specialist to join Te Tai Matihiko - Digital Solutions on a permanent, full-time basis. The role will be responsible for providing technical excellence and outstanding service to enable, support and enhance research quality and impact. This role will also provide services and abilities to ensure that the learning, teaching, and student experience at the University is second to none. Key responsibilities: * Provide timely and appropriate problem solving, analysis and solutions to IT related requests, faults, incidents, and problems in accordance with DS standards, service level agreements and client needs. * Participate in the problem management process as it relates to Macs, PCs and printers to ensure the ongoing availability and integrity of the environment. * Undertake other tasks or assist with projects as directed by the Client Technology Manager. This will include from time to time assisting with other teams across DS. * Assist staff and students in the effective use of desktops, mobile devices, applications software, and digital technologies. * Help users to improve their understanding and knowledge of client technologies. * Promote the use of client technologies in clients’ day-to-day work. * Gain a deep understanding of user requirements and develop long-term working relationships to anticipate future needs. Ō pūmanawa - About you You’re a proactive, customer-focused professional who takes initiative and delivers exceptional support to end users. The ideal candidate for this role is highly organised, detail-oriented, and confident working independently as well as within a high-performing team. With strong self-management and relationship-building skills, you communicate effectively and remain calm under pressure. You thrive in dynamic environments and enjoy engaging with a diverse range of stakeholders. Key requirements: * Experience in the support of a range of IT equipment and users. * Outstanding people and communication skills including the ability to adjust to different audiences. * Ability to build strong working relationships with a variety of stakeholders. * Capability to work as part of a team as well as having individual responsibilities. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQDoZv53GKQbRoPcGnAH4Ft1AYTgaGF5BN9xvQX8ootrVxs?e=bUOgnb&download=1] If this link is not available, click 'apply' to view this on the University careers page. Close date for vacancy: 29 June 2026. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Leigh Kirkwood (Leigh.kirkwood@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Ready to make a difference? Join Te Tai Matihiko - Digital Solutions [https://www.wgtn.ac.nz/digital-solutions] and be at the forefront of innovation! Our team excels in software and hardware support, cutting-edge learning technology, research assistance, project management, and IT security. Embrace a dynamic environment where your skills will thrive and make a real impact. Be part of a forward-thinking team dedicated to excellence and continuous growth.

Responsibilities

Provide technical excellence and support for IT requests, faults, and incidents to enhance research and student experiences. Assist users with desktops, mobile devices, and software while maintaining the integrity of the Mac and PC environment.