QUALIFICATIONS

• Bachelor’s degree, preferably in Accounting, Finance, or a related field.
• Strong problem-solving, analytical, and critical-thinking skills.
• Solid understanding of cause-and-effect relationships in financial markets.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in Microsoft Excel and data manipulation.
• Ability to multitask and thrive under pressure in a fast-paced environment.
• Strong interpersonal and communication skills; able to work with advisors, traders, developers, and accounting personnel.
• Prior experience in client service or customer success roles.
• Passion for learning, logic, and the financial markets.
• Ability to teach, mentor, and support colleagues.

PREFERRED SKILLS & EXPERIENCE

• 3+ years of experience in the investment industry.
• Experience as a Client Associate, Registered Representative, or Advisor Assistant.
• Advanced degree a plus.
• Familiarity with SQL and other data analysis tools.
• Experience with Jira or similar ticketing systems.
• Prior experience supporting financial advisors or working with brokerage platforms.

ABOUT THE ROLE

SMArtX Advisory Solutions is seeking a Client & Trade Support Specialist to join our Investment Operations team. This role serves as a critical liaison between our clients and internal departments, ensuring seamless communication, risk mitigation, and flawless execution of trading activities. Financial advisors using SMArtX expect best-in-class trading and customer service—this position helps us deliver exactly that.
The Trade Support Specialist complements our award-winning platform and Customer Success team by safeguarding client accounts, troubleshooting trade issues, and continuously improving processes. Accuracy, timeliness, and discernment are key to success in this role.

RESPONSIBILITIES

• Enable and disable account trading per advisor requests.
• Manage account activation, closure, and ongoing maintenance.
• Act as the primary liaison between advisors, traders, and the portfolio accounting team.
• Protect holdings to restrict unauthorized or improper trading.
• Reconcile intraday trading at brokers and perform manual trading for equities, options, and mutual funds when necessary.
• Monitor system checks to ensure trades execute correctly at the broker level; identify and resolve variances.
• Take corrective action to resolve trade discrepancies with brokers.
• Create and review reports to identify potential trading or performance issues.
• Collaborate with the Development team to resolve technical issues and enhance trade support processes.
• Prepare and improve documentation for SMArtX Trade Support procedures.
• Support platform enhancements to eliminate manual workarounds.
• Assist the implementation team with migrating existing portfolios to the SMArtX platform.
• Resolve extraordinary trading or account maintenance circumstances.
• Serve as a subject matter expert for engineering teams.