Client Value Proposition Manager at Standard Bank - UK

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portfolio Management, Business Intelligence, Reporting, Quantitative Research, Data Management, Client Pricing, Client Commercialisation, Value Propositions Optimization, Customer Experience Management, Behavioural Economics, Analytical Applications, Client Base Management, Challenging Ideas, Developing Strategies, Making Decisions, Data Analysis

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description This role sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation. To collaborate with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements. Qualifications Type of Qualification: First Degree Field of Study: Business Commerce/Mathematical Sciences or any other related field Experience Required 8-10 years Experience in the development and enablement of CVPs. In depth understanding of behavioural economics and its practical application. Customer Experience Management (CEM) Experience in financial services sector. In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans. Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimization). Data management experience Additional Information Behavioural Competencies: Challenging Ideas Developing Strategies Embracing Change Making Decisions Providing Insights Understanding People Technical Competencies: Client Servicing Competitor Analysis Creative Problem Solving Data Analysis Mind of Customer Experience Product and Services Knowledge Statistical & Mathematical Analysis Business Segment: Personal & Private Banking

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Responsibilities

This role is responsible for setting up, implementing, driving, and continuously improving portfolio management, business intelligence, reporting, and data management for Personal Banking. It involves providing direction on portfolio profitability, client pricing, and collaborating with country teams to define and optimize segment value propositions for implementation in Kenya.