Clienteling Manager at McArthurGlen UK Ltd

Serravalle Scrivia, Piedmont, Italy -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clienteling, Hospitality, Luxury Retail, Guest Experience, Personal Shopping, Loyalty Management, Team Leadership, Guest Profiling, Gifting Management, Event Planning, Data Analysis, Stakeholder Management, IT Skills, Microsoft Office, Outlook

Industry

Retail

Description

Descrizione dell'azienda McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Descrizione del lavoro As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth. Championing an exceptional, personalised guest experience across all touchpoints. Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services. Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up. Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery. Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities. Managing the end-to-end client gifting journey, from concept to delivery. Maintaining a visible floor presence to coach, inspire and identify opportunities for service excellence. Handling complex guest requests and resolving issues with confidence, discretion and care. Planning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams. Analysing guest feedback and insight to continuously refine service standards and SOPs. Qualifiche At least 5 years’ experience in a similar role within luxury hospitality or premium retail. Proven leadership skills with a passion for developing high-performing teams. A natural ability to connect with both local and international guests, building trust and rapport. A deep understanding of luxury service expectations and a genuine love for creating memorable moments. Fluency in Italian and English; additional languages are highly valued. A polished, professional presence with a confident, approachable manner. The agility to thrive in a fast-paced environment while managing multiple stakeholders. Strong IT skills, including Microsoft Office and Outlook. Ulteriori informazioni Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25% Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Access special discounts at our Designer Outlets. Flexible Working: Hybrid working options where possible to accommodate your needs. International Exposure: Work with colleagues across eight countries within a global organization. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected]

Responsibilities

The Clienteling Manager acts as the primary contact for high-net-worth individuals, delivering personalized hospitality to drive loyalty and commercial growth across all guest touchpoints. This role involves leading the Personal Shoppers team, building detailed guest profiles, managing client gifting, and planning exclusive events.