Clienteling Manager at McArthurGlen UK Ltd

Serravalle Scrivia, Piedmont, Italy -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury retail, Clienteling, Leadership, Team management, Customer experience, Personal shopping, HNWI relationship management, Communication, Strategic planning, Event management, Data analysis, Problem solving, Microsoft Office, Outlook, Italian, English

Industry

Retail

Description

Descrizione dell'azienda McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Descrizione del lavoro We are looking for a Clienteling Manager to take the lead in shaping a more personal, thoughtful experience for our most valued clients. This is a brand-new role, giving you the chance to make it your own . Leading a small team of Personal Shoppers while evolving how we connect with and serve our high-net-worth clientele. As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners, acting as a trusted host and connector to deliver a highly personalised, seamless experience that builds loyalty, drives engagement and supports commercial growth. It’s an exciting opportunity for someone who loves luxury fashion, understands the power of exceptional service, and enjoys bringing new ideas to life. If you take pride in going the extra mile and want to be part of building something from the ground up, this could the the opportunity you are looking for. See job description for a detailed description of the responsibilities. Championing an exceptional, personalised guest experience across all touchpoints. Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services. Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up. Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery. Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities. Managing the end-to-end client gifting journey, from concept to delivery. Maintaining a visible floor presence to coach, inspire and identify opportunities for service excellence. Handling complex guest requests and resolving issues with confidence, discretion and care. Planning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams. Analysing guest feedback and insight to continuously refine service standards and SOPs. Qualifiche At least 5 years’ experience in a similar role within luxury hospitality or premium retail. Proven leadership skills with a passion for developing high-performing teams. A natural ability to connect with both local and international guests, building trust and rapport. A deep understanding of luxury service expectations and a genuine love for creating memorable moments. Fluency in Italian and English; additional languages are highly valued. A polished, professional presence with a confident, approachable manner. The agility to thrive in a fast-paced environment while managing multiple stakeholders. Strong IT skills, including Microsoft Office and Outlook. Ulteriori informazioni Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25% Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Access special discounts at our Designer Outlets. Flexible Working: Hybrid working options where possible to accommodate your needs. International Exposure: Work with colleagues across eight countries within a global organization. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected] Department Function: Guest Experience Centre/Office: Serravalle

Responsibilities

The Clienteling Manager will lead a team of personal shoppers to deliver highly personalized experiences for high-net-worth individuals. They are responsible for driving guest loyalty, managing exclusive events, and overseeing the end-to-end client gifting journey.