Clients Operations Senior Manager at Wellhub

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Transformation, Client Operations, Analytical Skills, Communication Skills, Problem Solving, Proactive, Customer Focus, Team Collaboration, Project Management, Process Improvement, Stakeholder Management, Documentation, Feedback Delivery, AI Tools, Google Suite, Microsoft Office

Industry

Wellness and Fitness Services

Description

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Operations Senior Manager to our Business Transformations - Operations team in São Paulo, Brazil! The Operations and Business Transformation area is responsible for improving our clients' operational routines, making our processes scalable and standardized. Our mission is to act as the benchmark for quality and efficiency at Wellhub, always in partnership with other internal teams. The goal is to ensure the efficiency, quality, and correct execution of HR client processes, aligned with the commercial, customer support, and financial teams, with a focus on supporting strategic initiatives in the Brazilian market. YOUR IMPACT Proposes and implements initiatives and process improvements that increase efficiency and measurable impact within the Operations team. Identifies and maps areas for improvement for the Operations team and for the customer pillar as a whole. Develops solutions to increase the efficiency of the operations team, optimizing their time and implementing controls to reduce potential errors. Leads projects and initiatives, taking full responsibility for deliverables and coordinating actions with other teams as needed. Creates documents to formalize improvements in processes, policies, and other definitions, in addition to monitoring ongoing projects and initiatives. Actively collaborates with various teams within the organization, both technical and non-technical, to ensure successful deliveries. Manages expectations and overcomes objections effectively, assessing the impact on all stakeholders. Effectively delegates tasks to promote team autonomy, providing appropriate context and support. Delivers constructive feedback in a timely manner to your team members and guides them on their development journey, supporting the creation of development plans. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE Bachelor's degree Previous experience in business transformation/client operations projects Independent and Proactive: Initiates and cultivates purposeful relationships with key stakeholders to drive collaboration and progress Written and verbal communication skills. Experience in creating presentations for different hierarchical levels. Analytical skills to understand numbers and extract insights. Good understanding of processes. Knowledge of AI tools, everyday tools (Google Suite and Microsoft Office). English (writing, speaking, and listening) to handle meetings with global stakeholders. Proactive, focused, and customer-oriented profile (customer focus). Problem solver. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in business transformation projects/client operations and advanced English are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn! Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

Responsibilities

The Client Operations Senior Manager will propose and implement initiatives to improve efficiency within the Operations team and ensure the correct execution of HR client processes. They will lead projects, collaborate with various teams, and manage expectations effectively.