LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.
Our growing team is looking for an Clinic Administrative Lead who can work for us on a permanent full-time basis supporting our LMC Oakville clinic (3075 Hospital Gate, Oakville).

POSITION OVERVIEW

The Clinic Administrative Lead is the first point of contact for day-to-day clinic operations, ensuring our patients are receiving comprehensive care across multiple program areas. While providing hands-on support to the immediate Medical Office Administrator/Medical Assistant (MOA/MA) staff, the Clinic Administrative Lead will be responsible for building relationships with the wider clinic team across all departments to ensure seamless collaboration, troubleshooting of issues and an exceptional patient experience.

• Perform essential daily responsibilities and duties as an MOA/MA for the clinic.
• Act as the primary administrative interface with staff and providers across all programs.
• Train and supervise an administrative team, acting as their first point of contact for questions/inquiries.
• Responsible for ongoing development and regular evaluation of and addressing potential staffing challenges.
• Responsible for communicating IT and facility issues and requests to the appropriate teams for support.
• Manage staff schedules to ensure effective coverage and duties as assigned.
• Manage provider schedules to ensure productivity and efficiency.
• Organize team huddles and touch base meetings, and report findings to management. This also includes taking the lead on clinic-wide huddles for all staff.
• Collaborate with Human Resources for recruiting, hiring and orientation of administrative staff.
• Manage patient and provider issues/complaints, escalating to management/Human Resources.
• Oversee provider billing such as third party and uninsured claims.
• Other administrative duties and roles as assigned within Clinic Operations and across other administrative clinic roles where needed.
• Assist with various projects as assigned