Clinic Administrator - Dentistry at University of Otago

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

73640.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Relationship building, Problem solving, Communication, Complex administration, Prioritization, Microsoft Excel, Culturally safe practice, Triage, Scheduling, Rostering, Customer experience

Industry

Research Services

Description

__________ PATIENT SERVICES FACULTY OF DENTISTRY | TE KAUPEKA PŪNIHO • Salary + 6.75%25 Superannuation + 5 weeks annual leave • On-going professional development opportunities • A unique working environment blending healthcare and education • A suite of other employee benefits About our team | Mō te tīma We are a high-performing, values-driven team supporting operations for New Zealand's only dental teaching hospital (affectionately known by our community as the “Dental School”). We are located in a state-of-the-art facility in central Dunedin. We support world-class teaching, research and patient care, while staying grounded in whakawhanaungatanga (strong connection and community). The role | Te mahi You will be part of a supportive and dedicated team, who provide outstanding service and support to our staff and students. You will also provide our patients with care and an outstanding customer experience. Patient Services are responsible for: • Keeping dental clinics running smoothly behind the scenes • Supporting clinicians providing comprehensive care • Supporting and coaching students on their journey • Delivering exceptional front-of-house experiences • Being part of a collaborative, solutions-focused team • Supporting patients on the phone, via email and in person at reception We are looking for two Clinic Administrators. Each role has a particular area of focus and responsibility. The two portfolios and their specific responsibilities are below. Specialist Clinic Support You will take ownership of a clinical specialty (for example: Endodontics, Orthodontics, or Paediatric Dentistry). Key responsibilities include: • Coordinate referrals, triage, waitlisting and scheduling for a smooth, end-to-end patient journey. • Be the professional first point of contact for patients and whānau, and offer support through often complex treatment journeys with empathy and clarity. • Provide proactive support to specialist clinicians and postgraduate students. Rostering and Clinical Coordination You will join a team responsible for the effective rostering of students to appointments, allocation of staff, and optimisation of clinical teaching spaces. Key responsibilities include: • Timetabling of the Faculties usage of dental chairs; mapping students, patients and supervisors to dental chairs for appointments • Support forward planning of teaching clinics in collaboration with academic and clinical leaders. • Track training topics to students, ensuring students have optimal training opportunities. • Analyse scheduling, utilisation, and workflow to identify improvements and resolve scheduling challenges. Your skills and experience | Kā pūkeka me kā wheako We are looking for a natural organiser and relationship builder who will bring a calm, steady presence even when things get busy or challenging. You enjoy problem solving and working with people; take pride in your work and look for ways to improve how things are done. Additional skills include: • Excellent people and communication skills. • Experience in complex administration tasks. • Strong organisation and prioritisation skills. • A positive outlook and willingness to learn. • A proactive, people-first and solution-focused mindset. • Proficiency using Microsoft applications, particularly Excel. • Commitment to culturally safe, inclusive practice grounded in Te Tiriti o Waitangi and Pasifika values. Further Details | Pūroko These are full-time (37.5 hours), permanent positions located in Ōtepoti, Dunedin. The appointment range for these roles are $63,508 to $68,185. Top of the range is $73,640. You must have the right to live and work in New Zealand to apply. Candidates who successfully make the final stages of the recruitment process will be required to undergo a safety check. For further information on the safety check process please click here. For further information regarding the roles, please contact Nick O'Connell, via the contact details below. Application | Tono To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference number 2601023 will close on Wednesday, 22 July 2026. Applications may be reviewed as they are received. The University reserves the right to close this vacancy at any time. Additional Information Contact: Nick O'Connell Position details: Job Description Further Information: Department Website Create an email with a link to this vacancy: Create email Location: About Dunedin

Responsibilities

The role involves managing dental clinic operations, including patient scheduling, triage, and front-of-house customer service. Depending on the portfolio, responsibilities include coordinating specialist clinical journeys or managing student rostering and clinical space optimization.