Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
• Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire customer experience.
• Works with Clinical Director to implement best practices and operational workflows at the clinic level. Participates in clinic-level monthly operating report with Clinic Director to measure performance of clinic and set strategic goals.
• Oversees the delegation and execution of administrative, location-specific tasks including but not limited to maintenance and facility repairs, equipment and supplies purchasing, escalation of IT issues, facilitation of emergency preparedness exercises, distribution of clinic phone rosters. Periodically audits clinic(s) in accordance with established operational and safety standards (e.g., expired supplies, annual fire inspection, medication management, equipment calibration).
• Manages provider scheduling, training scheduling and administrative responsibilities for all clinical support employees. Plans and coordinates work assignments and schedules of all clinic support staff; approves staff timekeeping according to policy.
• Manages and coordinates operations and activities of the clinic front desk staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.
• Maintains customer satisfaction survey and NPS targets, as defined by the management team. Resolves and communicates physician and customer inquiries, incidents, and complaints.
• Functions as the HR liaison and performs HR/Payroll related duties as assigned for clinics in cooperation with Human Resources department assigned partner

Other Duties:

• Other duties as needed and assigned by supervisor