ABOUT US

We are a growing therapy clinic committed to providing exceptional mental health services with a special focus on affirming 2SLGBTQ+ practices. Our team of dedicated professionals is driven to support the well-being of our clients through innovative and compassionate care.

POSITION OVERVIEW

We are seeking a highly organized and empathetic Clinical Administrator / Social Media Coordinator to join our team. This hybrid role is central to both client care and clinic operations, blending administrative responsibilities with creative content development. The ideal candidate has a background in social work, psychology, or related fields, and a passion for mental health advocacy.

QUALIFICATIONS:

• Diploma or Degree in Social Work, Psychology, Social Services, or related field. Relevant experience will also be considered.
• Experience in administrative roles, preferably in a clinical or mental health setting.
• Proficiency in Microsoft Office (Outlook, Excel); familiarity with Asana and Jane software is an asset.
• Excellent written and oral communication skills.
• Exceptional customer service and client coordination abilities.
• Strong organizational skills with the ability to prioritize tasks efficiently.
• Competency in handling sensitive information with the utmost confidentiality.
• Knowledgeable in the field of therapy, particularly in affirming 2SLGBTQ+ mental health practices.
• Self-motivated, empathetic, and able to work independently in a remote environment.
  Job Types: Full-time, Fixed term contract
  Contract length: 12 months
  Pay: $20.00-$23.00 per hour
  Expected hours: 30 – 40 per week

Benefits:

• Casual dress
• Flexible schedule

Experience:

• Social media management: 1 year (preferred)
• Client services: 3 years (required)
• Administrative tasks: 3 years (required)

Work Location: Remot

• Serve as the first point of contact for client inquiries regarding therapy support.
• Manage emails, inbound calls, and appointment scheduling.
• Generate and manage invoices and receipts using Jane software.
• Assist in financial processes, including payment transactions.
• Conduct consultations to facilitate internal referrals and ensure client needs are met.
• Develop and manage content for social media platforms, focusing on psychology and 2SLGBTQ+ affirming mental health practices.
• Support the onboarding and offboarding processes for team members.
• Maintain KPI reports for client inquiries and conversions
• Collaborate with the Clinic Director, clinicians, and other admin staff to ensure seamless communication.
• Identify inefficiencies and provide recommendations for improved processes.