YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

Microsoft Office package knowledge
Communication skills- both verbal and written
Excellent telephone manner
Ability to meet deadlines and manage workload
Previous administrative experience
Previous NHS experience
NHS system knowledge e.g. Cerner

Arrange the booking, reception and follow up of out-patient/Diagnostic Patient for any clinician in accordance with agreed requirements.
Complete all required documentation and computer records.
Send out correspondence and deals with all relevant enquiries from patients relatives, GP’s etc… before, during and after clinic appointments.
Deal with any difficulties relating to clinic, referring to a higher level if required, and makes suggestions for improvement.
Receive and acknowledge incoming referral letters as appropriate.
Refer letters to Consultant/Clinician for information as required
Book and advise patient of appointments using the Trusts partial/fully booking protocols.
Ensure clinics are booked to full capacity ad per the agreed Consultant/clinician’s template. Make suggestions as to any modification to ensure smooth running of the clinic based on the demand.