Clinic Cluster Leader

at  HMI ONECARE PTE LTD

JOB SUMMARY:

We are seeking an experienced Clinic Cluster Leader to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing strategic initiatives to enhance clinic performance.

REQUIREMENTS:

• Bachelor’s degree in Healthcare Administration, Business, or a related field
• At least 3 years of experience in clinic operations management and leadership
• Strong leadership, communication, and interpersonal skills
• Ability to analyze data, think strategically, and make informed decisions
• Experience with clinic management software and systems
• Understanding of healthcare regulations, accreditation standards, and compliance requirements

Patient Experience:

• Ensure delivery of high-quality patient care, excellent customer service, and positive patient experiences
• Implement patient satisfaction initiatives and monitor feedback to drive improvement

Operational Management:

• Oversee the daily operations of a cluster of clinics, ensuring compliance with regulations and company policies
• Manage clinic budgets, resources, and staffing to achieve business objectives
• Implement process improvements to enhance patient flow, reduce wait times, and increase productivity

Leadership and Development:

• Lead, mentor, and develop a team of clinic managers and staff to achieve departmental goals
• Foster a culture of excellence, innovation, and continuous learning
• Conduct performance evaluations, provide feedback, and identify training needs

Patient Experience:

• Ensure delivery of high-quality patient care, excellent customer service, and positive patient experiences
• Implement patient satisfaction initiatives and monitor feedback to drive improvements

Business Growth:

• Drive business growth through strategic planning, market analysis, and competitive intelligence
• Identify opportunities to increase revenue, expand services, and enhance market share