Specsavers is looking for someone to fill our hybrid position of Clinic Coordinator / Organizational Admin to join our team!
For this role, we accept applications from individuals both with or without optical experience, retail or administrative experience. We are looking for a kind, customer focused, detail orientated, patient, organized, consistent, positive and reliable person to help keep our systems and our clinic organized as we grow and get more and more busy everyday. If this sounds like you and you do well in busy, multitasking, up beat environments, while maintaining consistent organization with implementing and maintaining systems, we think you’ll be a good fit! This will be a hybrid of a front desk Clinic Coordinator and also an organizational administrative position. In return, we’ll offer a supportive and enjoyable working environment, where ongoing training and development opportunities are part of an everyday working life.
We pride ourselves in amazing customer service but also in creating an amazing work space and culture for our team members. There’s a reason we’ve won multiple awards for being the best place to work globally and for our commitment to training – as a business, we’re dedicated to nurturing talented people and letting them thrive. You and your colleagues will always be encouraged to boost your knowledge and learn new skills throughout your time at Specsavers. We offer a number of training courses specializing in a variety of areas, from optics and customer service to leadership and more.

EDUCATION

High school diploma or equivalent experience

EXPERIENCE

Retail, admin, reception, customer service experience, optical experience - an asset but not required.

Confirming appointments with patients
Checking in patients for their appointments
Pointing our patients in the right direction the best person suited to help them
Spreading the word about our no charge eye exams and our amazing prices
Billing patient benefits
Moving around schedule when needed and always ensuring most efficient scheduling
Triaging and booking in patients for exams
Audit closes and benefits submissions
Keeping systems organized and refreshed
Unpacking orders and marking them received and ready for patient pick up.
Marking orders as dispensed
Contact lens trials follow up with patient and receiving contact lenses
Printing and updating forms, managing stock levels of product and re order
Connecting and planning with community outreach
Cleaning, merchandising, organizing
We look for kind, energetic and customer service focused people to help our customers choose their eyewear; making it an exceptional and memorable experience for them. We want people who will treat their patients as if they would their own family members!
Our job at Specsavers is so much more than just your average retail job and although we are in a mall, this definitely isn’t your typical retail job! It’s a dynamic mix between retail and healthcare and individuals with a real passion for making a difference in peoples lives really thrive in this role.