We're looking for someone who is more than just great at reception. Our ideal candidate is a natural leader who takes initiative, thrives in a busy environment, and genuinely enjoys keeping things organized, supporting their colleagues, and helping a clinic run smoothly.

About the Role

As our Lead Administrator, you'll be an important part of establishing the day-to-day operations of our new West Springs clinic.

You'll work closely with clinic management, practitioners, and fellow administrative team members to ensure our front desk operates efficiently, our patients receive exceptional service, and our clinic remains organized and welcoming.

This position is ideal for someone who enjoys taking ownership of their work, identifying opportunities for improvement, and helping create a positive and productive team environment.

Key Responsibilities

Front Desk & Patient Experience

- Provide a warm, friendly, and professional experience for every patient.

- Manage appointment scheduling, cancellations, patient inquiries, and daily communications.

- Oversee patient check-in and check-out, payments, direct billing, and administrative processes.

- Help maintain efficient schedules and maximize appointment availability.

- Support positive patient relationships and assist with resolving concerns professionally.

Clinic Operations & Organization

- Help oversee the daily administrative operations of the West Springs location.

- Ensure the front desk, treatment rooms, common areas,