We are excited to offer an opportunity for a dedicated Care Coordinator/Operations Support Coordinator to join our home support team. This pivotal role ensures smooth operations, providing essential support to our staff, clients, and services. As a Care Coordinator, you’ll play a crucial role in delivering efficient, high-quality support to our team

Working Hours:

• 40 hour working week
• Monday – Friday (occasional Saturday)
• Workings Hours (indicative): 9.00-17:30 (occasionally 7.00-15.30)

Location: Location: Waterford City/Kilkenny City (Hybrid 1 day per week work from home) subject to on-going review and following completion of training.

Benefits:

• Salary: Very competitive
• Performance Based Bonus payable annually.
• Employee Assistance Programme membership (EAP).
• Training & Support: On-site training to ensure success in your role
• Make an Impact: Be part of a dedicated team focused on providing high-quality support during essential hours.

Key Responsibilities

As a Care Coordinator/Operations Support Coordinator, you will play a critical role in ensuring the smooth operation of services. Your role is essential in supporting both our staff and our clients. Here’s what you’ll be responsible for:

Service Coordination & Scheduling

• Efficiently manage and coordinate Care Assistant schedules to ensure customers receive high-quality care and support at the right time.
• Monitor rosters to ensure optimal coverage, balancing the needs of clients with the work-life balance of Care Assistants.
• Adjust and update rotas as needed to provide cover for emergencies, last-minute changes, or Care Assistant absences due to sickness, holidays, or other unforeseen events.
• Schedule Care Assistants based on the specific needs of each client, ensuring the right skills, experience, and availability are matched with client preferences and care requirements.

Workforce Management & Support

• Respond to any urgent staffing issues that arise, providing prompt solutions and ensuring seamless service continuity.
• Arrange cover for Care Assistant sickness, absenteeism, or holidays, ensuring minimal disruption to client care.
• Communicate changes or updates to rotas with Care Assistants, ensuring they are well informed and prepared for their shifts.

On-Call Support & Incident Management

• Act as the first point of contact for any weekend issues, providing timely support, troubleshooting, and guidance.
• Take control of urgent requests from clients or employees, ensuring a rapid response and smooth service continuation.
• Maintain a calm, focused approach while managing multiple, high-pressure requests, ensuring prompt and effective resolutions.

Operational Reporting & Record Keeping

• Maintain accurate, up-to-date records of all service activities, including changes to care plans, emergency incidents, and client feedback.
• Record and report any accidents, incidents, or near-misses, ensuring proper follow-up and escalation where necessary.
• Prepare reports for the Registered Manager, highlighting key activities, issues, and operational performance.
• Ensure confidentiality of client and staff information in accordance with data protection policies and procedures.

Client Support & Service Delivery

• Provide clear, effective communication with clients, their families, and external health and social care professionals to ensure continuity of care.
• Monitor customer satisfaction by addressing complaints or concerns swiftly, identifying ways to enhance service quality and improve the customer experience.

Teamwork & Collaboration

• Work closely with the wider team, fostering a collaborative environment to ensure smooth service delivery.
• Attend training and handover sessions in-office every two weeks (2-3 hours), sharing knowledge and improving service coordination.
• Support the Coordinator, Registered Manager, and other internal teams in delivering care excellence.
• Adhere to company policies, procedures, and quality standards at all times, promoting continuous improvement.

This role requires a high level of organisation, problem-solving, and adaptability. As the Coordinator, you will be at the heart of weekend operations, ensuring clients receive the best possible care while supporting our dedicated Care Assistants. Your ability to handle pressure, communicate effectively, and make timely decisions will be key to your success in this role.

What We’re Looking For:

• Experience: Previous experience in coordination, administration, or customer service roles, particularly in fast-paced environments.
  • 3+ years professional experience ideally (not industry specific)
  • Third Level Qualification advantageous but not mandatory.
• Skills: Strong organisational, time management, and problem-solving skills
• Communication: Excellent communication skills with the ability to handle urgent queries professionally

If you’re an experienced coordinator looking for a role that offers flexibility, challenge, and impact, we’d love to hear from you!

Apply now to become a Care Coordinator/Operations Support Coordinator and be part of our mission to provide high-quality, essential support!

We are excited to offer an opportunity for a dedicated Care Coordinator/Operations Support Coordinator to join our home support team. This pivotal role ensures smooth operations, providing essential support to our staff, clients, and services. As a Care Coordinator, you’ll play a crucial role in delivering efficient, high-quality support to our team

Working Hours:

• 40 hour working week
• Monday – Friday (occasional Saturday)
• Workings Hours (indicative): 9.00-17:30 (occasionally 7.00-15.30)

Location: Location: Waterford City/Kilkenny City (Hybrid 1 day per week work from home) subject to on-going review and following completion of training.

Benefits:

• Salary: Very competitive
• Performance Based Bonus payable annually.
• Employee Assistance Programme membership (EAP).
• Training & Support: On-site training to ensure success in your role
• Make an Impact: Be part of a dedicated team focused on providing high-quality support during essential hours.

Key Responsibilities

As a Care Coordinator/Operations Support Coordinator, you will play a critical role in ensuring the smooth operation of services. Your role is essential in supporting both our staff and our clients. Here’s what you’ll be responsible for:

Service Coordination & Scheduling

• Efficiently manage and coordinate Care Assistant schedules to ensure customers receive high-quality care and support at the right time.
• Monitor rosters to ensure optimal coverage, balancing the needs of clients with the work-life balance of Care Assistants.
• Adjust and update rotas as needed to provide cover for emergencies, last-minute changes, or Care Assistant absences due to sickness, holidays, or other unforeseen events.
• Schedule Care Assistants based on the specific needs of each client, ensuring the right skills, experience, and availability are matched with client preferences and care requirements.

Workforce Management & Support

• Respond to any urgent staffing issues that arise, providing prompt solutions and ensuring seamless service continuity.
• Arrange cover for Care Assistant sickness, absenteeism, or holidays, ensuring minimal disruption to client care.
• Communicate changes or updates to rotas with Care Assistants, ensuring they are well informed and prepared for their shifts.

On-Call Support & Incident Management

• Act as the first point of contact for any weekend issues, providing timely support, troubleshooting, and guidance.
• Take control of urgent requests from clients or employees, ensuring a rapid response and smooth service continuation.
• Maintain a calm, focused approach while managing multiple, high-pressure requests, ensuring prompt and effective resolutions.

Operational Reporting & Record Keeping

• Maintain accurate, up-to-date records of all service activities, including changes to care plans, emergency incidents, and client feedback.
• Record and report any accidents, incidents, or near-misses, ensuring proper follow-up and escalation where necessary.
• Prepare reports for the Registered Manager, highlighting key activities, issues, and operational performance.
• Ensure confidentiality of client and staff information in accordance with data protection policies and procedures.

Client Support & Service Delivery

• Provide clear, effective communication with clients, their families, and external health and social care professionals to ensure continuity of care.
• Monitor customer satisfaction by addressing complaints or concerns swiftly, identifying ways to enhance service quality and improve the customer experience.

Teamwork & Collaboration

• Work closely with the wider team, fostering a collaborative environment to ensure smooth service delivery.
• Attend training and handover sessions in-office every two weeks (2-3 hours), sharing knowledge and improving service coordination.
• Support the Coordinator, Registered Manager, and other internal teams in delivering care excellence.
• Adhere to company policies, procedures, and quality standards at all times, promoting continuous improvement.

This role requires a high level of organisation, problem-solving, and adaptability. As the Coordinator, you will be at the heart of weekend operations, ensuring clients receive the best possible care while supporting our dedicated Care Assistants. Your ability to handle pressure, communicate effectively, and make timely decisions will be key to your success in this role.

What We’re Looking For:

• Experience: Previous experience in coordination, administration, or customer service roles, particularly in fast-paced environments.
  • 3+ years professional experience ideally (not industry specific)
  • Third Level Qualification advantageous but not mandatory.
• Skills: Strong organisational, time management, and problem-solving skills
• Communication: Excellent communication skills with the ability to handle urgent queries professionally

If you’re an experienced coordinator looking for a role that offers flexibility, challenge, and impact, we’d love to hear from you!

Apply now to become a Care Coordinator/Operations Support Coordinator and be part of our mission to provide high-quality, essential support!