Clinic Coordinator – Private Medical & Surgical Clinic at Indeed

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

50000.0

Posted On

30 Sep, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Medical Practices & Clinics

Description

Your responsibilities will include:

Responding to new patient enquiries by telephone, email and other communication channels
Calling new enquiries and prospective patients to discuss their needs and arrange consultations
Scheduling consultations, procedures and follow-up appointments
Managing clinicians’ diaries and coordinating clinic schedules
⁠Providing secretarial and administrative support to consultants and the wider clinical team
Maintaining accurate patient records and administrative documentation
Collecting patient payments and supporting accurate payment administration
Communicating appointment, treatment and payment information clearly to patients
Coordinating with dermatologists, plastic surgeons and other healthcare professionals
Supporting patients throughout their journey with Apex Clinic
⁠Following up enquiries and patients where appropriate
Helping ensure clinics run efficiently and on time
Supporting the management team with the day-to-day operation of the clinic
Assisting with the development of administrative systems and processes as the clinic grows
Taking on increasing operational and management responsibilities over time

Career Progression

A major part of this role is development. Our intention is for a successful Clinic Coordinator to develop towards becoming Clinic Manager within approximately 12 months.

During this period, you will gain exposure to areas including clinic operations, patient experience, team coordination, consultant relationships, commercial performance and the overall management of a growing private healthcare business.

Progression will depend on performance, capability and the growth requirements of the clinic.

Equity Incentive Opportunity

We want key members of our team to benefit from helping build Apex Clinic.

An equity-based incentive programme will be available for eligible high-performing team members, subject to the terms and eligibility requirements of the programme.

This creates an opportunity to participate in the longer-term success and growth of the business rather than viewing the position as simply another administrative role.

Who We’re Looking For

We are looking for someone who is:

Exceptionally organised and reliable
Confident and professional on the telephone
Comfortable speaking with prospective patients and converting enquiries into booked consultations
Warm, personable and focused on providing excellent customer service
⁠Able to communicate professionally with consultants and senior clinicians
⁠Comfortable handling payments and sensitive patient information
Able to manage multiple diaries, priorities and patient requests simultaneously
Proactive and willing to solve problems rather than waiting to be instructed
Commercially aware and interested in helping a growing clinic succeed
Ambitious and interested in progressing into management
Comfortable working in a fast-moving private healthcare environment

Previous experience in private healthcare, medical administration, patient coordination, dental practice, aesthetics, cosmetic surgery, dermatology, hospital administration or a similar customer-facing healthcare environment would be advantageous.

However, we are particularly interested in candidates with the right attitude, communication skills, organisation and ambition.

What We Offer

⁠ £28,000 annual salary
⁠ ⁠Full-time permanent position
⁠ ⁠45 hours per week
⁠ ⁠Clear pathway towards Clinic Manager within approximately 12 months
⁠ ⁠Opportunity to participate in an equity incentive programme, subject to eligibility and programme terms
⁠ ⁠Experience working alongside some of the UK’s leading dermatologists, plastic surgeons and specialist clinicians
⁠ ⁠Significant responsibility and exposure to the operation of a growing private healthcare business
⁠ ⁠Opportunity for further career development as Apex Clinic expands
⁠ ⁠Modern private healthcare working environment within Berkshire Grove Hospital, Maidenhead

Location

Apex Clinic, Berkshire Grove Hospital, Maidenhead, Berkshire

The role is primarily site-based, and applicants should be able to commute reliably to Maidenhead.

How To Apply:

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Responsibilities