Sydney Eye Clinic Brookvale is a leading ophthalmology clinic providing high-quality, specialist eye care, including cataract and laser surgery. We are currently seeking a dedicated and professional Patient Services Coordinator to join our dynamic team.
Our professional and experienced clinical team have helped over 25,000 patients improve their vision since 1996.

REQUIRED SKILLS AND QUALIFICATIONS

• Experience: Previous experience in a medical, allied health, or specialist clinic setting is highly regarded. Customer service experience is essential.
• Communication Skills: Excellent written and verbal communication skills, with the ability to clearly and compassionately interact with patients of all ages.
• Organisational Skills: Proven ability to manage multiple tasks, prioritise effectively, and maintain attention to detail in a busy environment.
• Technical Proficiency:Comfortable using medical practice software (e.g., Xestro, Genie), Microsoft Office, and EFTPOS systems. Familiarity with medical terminology is a plus.

ABOUT THE ROLE

The Patient Services Coordinator is a central part of our team, responsible for facilitating communication between patients and healthcare providers, managing appointments, and ensuring a smooth, high-quality patient experience from initial contact to aftercare. This role is both patient-facing and administrative, requiring excellent organisational and interpersonal skills.

KEY RESPONSIBILITIES

• Patient and Visitor Interaction:Serve as the first point of contact for patients and visitors, greet them warmly, answer enquiries, and provide clear information about available services.
• Appointment Management:
• Coordinate patient visits, treatments, and diagnostic tests; manage the appointment schedule to support efficient patient flow.
• Record Maintenance: Maintain and update accurate patient records, ensuring full compliance with privacy and healthcare regulations.
• Insurance Coordination: Assist patients with understanding their private health insurance and Medicare entitlements; process claims and handle billing enquiries professionally.
• Administrative Support: Perform a variety of administrative tasks including answering phones, filing, scanning, and data entry to support the healthcare team. Any ad hoc administrative duties as directed by the Practice Manager.
• Patient Advocacy: Respond to and resolve patient concerns or complaints promptly and empathetically, ensuring a positive experience throughout their care journey.