If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
POSITION: Clinic Manager
STATUS: Permanent; Full-Time
SHIFT: 35 Hours per week
LOCATION: Kamloops Spay Neuter Clinic in Kamloops, BC
CLASSIFICATION: Exempt
WAGE: Salaried
CLOSING DATE: Open Until Filled
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values.
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

MANAGEMENT & LEADERSHIP:

• Oversees the recruitment and selection of a high-performing team of permanent and casual staff and volunteers in accordance with the Society’s approved recruitment process.
• Provides on-going training, direction, motivation, and coaching to clinic staff and volunteers with a focus on celebrating successes and achievements. Follows BCSPCA Performance Management guidelines with staff.
• Develops and update complete and accurate job descriptions for all hospital positions in conjunction with direct supervisor and HR Department.
• Tracks and reports on the successful implementation and maintenance of standard operating policies/procedures and related programs in the hospital and takes immediate steps to address any challenges to implementation or maintenance of these policies, procedures and programs.
• Ensures that staff members are properly informed/trained on a wide range of topics including but not limited to hospital goals and objectives, priorities, and roles/responsibilities.
• Acts as a champion of the BC SPCA Health & Safety program ensuring that safe work practices are implemented and are being carried out to protect staff, volunteers and animals from injury and/or illness.
• Conducts regular staff meetings to provide training and improve two-way communication.
• Plans and schedules staffing to assure maximum productivity/service while controlling overtime and ensuring adequate work-life balance.
• Creates and maintains a respectful and healthy work environment: encourage, motivate, and provide meaningful development opportunities; address conflict in a timely way; listen and provide empathy.
• Submits all employee and payroll information on a timely basis.

QUALIFICATIONS YOU NEED TO HAVE:

• Business management certificate, Certified Veterinary Practice Manager (CVPM) designation, or other applicable post-secondary education plus a minimum of 5-8 years’ related experience, three (3) of which must be in a supervisory capacity; or an equivalent combination of education and experience acceptable to the employer.
• Related experience includes but is not limited to:
• Management of a veterinary facility.
• Managing, coaching, mentoring, nurturing and empowering staff.
• Setting and maintaining high levels of customer/client service.
• Managing revenue and expenses against an established budget.
• Analyzing data, establishing and monitoring key metrics, creating associated reports.
• Prior experience with Microsoft office suite, such as Excel, Word, Outlook as well as information management systems style databases.
• Able to self-direct and create own work processes and procedures and implement improvements as needed, while also recognizing when something requires escalation.
• A results-oriented approach with ability to prioritize and meet deadlines with minimum supervision.
• Excellent written, oral and persuasive communication skills, including an ability to relate respectfully to a diverse audience and build solid working relationships.
• Confident in addressing conflict effectively.
• Analytical and a creative problem solver
• Philosophical harmony with the mission, vision, and guiding principles of the BC SPCA.

• Fosters an environment in the clinic where all animals are treated humanely, with compassion and concern, and in a manner consistent with the BC SPCA’s five freedoms.
• Reports directly and immediately to the Senior Director on any emergency matters.
• Evaluates performance against goals and suggest improvements where required.
• Lends assistance in all administrative matters as necessary.
• Assists other BC SPCA veterinary facilities as required