Position Reports To: Director of Clinical Services & Director of Strategy & Operational excellence
Overview of Position:
The Clinic Manager will be responsible for achieving key financial and operational targets within the Clinic by developing and leading a team of nursing staff, practitioners and administrators in delivering exceptional customers service, satisfaction and loyalty.
The Clinic Manager is responsible for all Patient / Customer interaction within the clinic/Outpatients and at all points of the patient /customer journey. This includes the effective management of appointments; the effective scheduling of treatments; ensuring the appropriate treatment and follow up of all customers; and ensuring that best practices are employed throughout the clinic.
The Clinic Manager is also responsible the supervision of all clinical activities, for ensuring that sufficient , appropriately skilled staff are available and that all materials and equipment required to deliver clinical services are available and fit for purpose.
The Clinic Manager will also be responsible for working as part of the Clinic Management Team in the development of the business. This will include the development and maintenance of effective methods for Financial Governance such as quotations; collections, accurate and effective invoicing. In addition The Clinic Manager will be responsible for monitoring local market trends such as new competitors to the market; price competitiveness within the local market; new product s/ service developments within the market. As part of this collective management responsibility the Clinic Manager will contribute to addressing any issue raised through day to day activities and working with the team and the Medical Director to help define and drive the strategic direction of the business.