EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

SUMMARY

Assists physicians in the delivery of the highest standards of patient care by ensuring appropriate staffing and quality of care. Maximizes efficiency and productivity within technical services across all locations. Determines the most effective allocation of technical staff. Serves as a department representative for the practice.

Demonstrates quality patient service during interactions with patients, coworkers, and vendors:

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Is dependable; follows policies and procedures
• Maintains professionalism in interactions with patients and coworkers
• Performs quality work and consistently exhibits initiative

EDUCATION AND/OR EXPERIENCE

• Bachelors degree (BA/BS) from four-year college or university or equivalent experience.
• COA, COT or COMT certification required within 2 years of service.
• At least three years or more of previous management/lead experience strongly preferred.

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures appropriate technical staffing for physicians and doctors of optometry at all clinic locations including but not limited to hiring, orientation and performance evaluation, training, coaching and counseling of all technical staff.
• Supervises the technical staff of the Section of Ophthalmology to include hiring, scheduling/leave approval, and evaluation. Maintains appropriate staffing levels
• Coaches, manages and develops technical staff to improve skills and knowledge. Encourages professionalism and continued education leading to higher levels of certification
• Considered to be the initial go-to person in the event of a patient or physician complaint. Handles the situation or requests assistance from Administration.
• Coordinates weekly schedules.
• Ensures adherence to quality of care standards; fosters a culture of superior patient care.
• Serves as liaison between physicians, management team and technicians; conducts regular team meetings to ensure effective communication.
• Identifies problem areas and bottlenecks within technical service areas by studying time stamps, schedules and benchmarks.
• Monitors hours worked and technical staff utilization and advises regarding ability to more cost effectively allocate resources.
• Fully understands the various technician roles: ancillary testing, all technician skills, EHR documentation.
• Fully understands electronic medical records and is able to train staff on updates, new meaningful use requirements, and innovate operational efficiencies.
• Knowledge of all equipment and surgical supplies utilized within clinic operations. Consistently uses that knowledge to reduce costs, ensure patient safety and create efficiency. Works with biomedical engineering staff to troubleshoot equipment failures and repairs.
• Provides input on design and patient workflows at current and future offices. Makes recommendations for redesigning technical support roles as appropriate.
• Collaborates with other members of management, especially those within clinic operations, to fully support and fulfill Practice initiatives.
• Ensures proper coding technique is used, i.e. proper linking of diagnosis to procedure and documenting patient chief complaint.
• Supervises coding by technical staff to ensure accuracy and completeness.
• Keeps current with changes in reimbursement regulations and guidelines. Participates in communication and distribution of up to date coding information to clinical staff.
• Technical staff liaison interface with coding coordinators. Provides input on staff coding competencies and identifies areas of training needs and professional development opportunities.
• Supports coding function in clinical setting. Increases educational level of staff to optimize reimbursement. May provide coaching and training sessions.
• Other duties as assigned.

Incumbent is responsible for providing supervision and leadership to staff in the following job titles.

• Ophthalmic Assistants, Technicians, Ophthalmic Photographers, Testing Personnel, Surgical Coordinator, Study Personne