Clinic Manager at The Ontario SPCA and Humane Society

Thunder Bay, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

75000.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Shelter Medicine, Supervision, Coaching, Motivation, Administrative Duties, Budget Planning, Scheduling, Human Resources, Onboarding, Training, Performance Management, Customer Service, Communication, Organizational Skillset, Veterinary Technician

Industry

Non-profit Organizations

Description

Who We Are The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services. Values Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness. * Compassion * Transparency * Excellence * Collaboration * Accountability Why You Should Join Our Team * Be part of an energetic team environment with others who share your passion for animal wellbeing! * Competitive compensation package including medical, dental and vision benefits * Employee Family Assistance Program * Paid sick time * 3 weeks of vacation to start! * Predictable daytime hours * Free onsite parking * Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too! * Opportunities for professional development Your Community Impact By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a Clinic Manager, the everyday functioning of our clinic and the best possible care of the furry friends within it depends on you! You will leave your shift every day feeling fulfilled after supporting and providing the upmost care and compassion to both the people and animals you interact with every day. You will help support a team of professional Veterinarians, RVT's and Assistants, empowering them to bring their best selves to work everyday. By joining our team as a Clinic Manager, you are joining a team you can count on shares the same goals, passion, and love for animals that you do! Opportunity Clinic Manager: We are seeking a full time Manager to oversee the operations of our busy Spay & Neuter Veterinary Clinic. With a passion for shelter medicine and operations management, this position will oversee a team of dedicated receptionists and Registered Veterinary Technicians in a high-volume clinic setting. This position, both challenging and rewarding, is suitable for those who love to work in a fast paced and structured environment. The successful candidate will embody service excellence as a core value to ensuring a high standard of care for our animal residents during their short stay. A Typical Day * Welcoming clients and their pets * Leading by example in all aspects of client service and standard of care * Supervise, coach and motivate employees, ensuring efficient operations of the clinic * Identify opportunities for operational improvement * General administrative duties including team scheduling, budget planning, back up reception * Lead a variety of human resources activities including, interviewing, employee onboarding, training and performance management * Training clinic staff on Shelter Health and Wellness concepts and protocols and providing ongoing follow up * Cultivating a strong partnership and working relationships with the Manager and team members at the Provincial Education and Adoption Centre Set up for Success! * You are a Registered Veterinary Technician with at least 1 year of experience * Passion for shelter medicine * 2-4 years of supervisory/management experience, preferably within a high volume animal clinic * Strong administrative, and organizational skillset * Exceptional Customer Service skills * Excellent communicator both written and verbal * Ability to work onsite Monday-Friday with the odd Saturday as needed. * Valid G drivers’ license with the ability to provide a clear driver’s abstract We Can’t Wait to Meet You! * Click Apply Now and upload your resume and cover letter. We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted. The Ontario SPCA and Humane Society embodies a culture that embraces diversity, equity, inclusion, and belonging (“DEIB”) and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported and valued in the workplace. The Ontario SPCA and Humane Society provide accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722. Our Commitment to a Human-Centered Hiring Process Our organization complies with Ontario Employment Standards Act, 2000, and relevant privacy legislation. While we use technology to help manage applications efficiently, resumes are personally reviewed by a member of our recruitment team. From screening to interviews and final decisions, our process is rooted in a human-centered approach.

Responsibilities

The Clinic Manager will oversee the daily operations of a busy Spay & Neuter Veterinary Clinic, ensuring the best possible care for animals and supporting a team of Veterinarians, RVTs, and Assistants. Key duties include supervising staff, identifying operational improvements, handling administrative tasks like scheduling and budget planning, and leading HR activities such as interviewing and performance management.