About the job

Bach Counselling Group, an established North Vancouver mental health clinic, is seeking a highly organized, proactive Clinic Operations & Client Care Coordinator. This varied administrative and operations role keeps the practice running smoothly while providing thoughtful, professional, and compassionate communication to clients, counsellors, and practicum students. The role runs on a connected software stack, so you're confident with technology and quick to learn new tools.

It suits someone who works well independently, solves problems, juggles competing priorities, and takes real ownership of their work.

What You'll Do

Clinic Operations

• Coordinate day-to-day clinic operations, and maintain and improve administrative systems, workflows, and technology
• Manage counsellor schedules, availability, cancellations, and appointments across multiple counsellors and locations
• Identify and resolve scheduling and operational issues, and prepare reports and operational documents

Client Care & Communication

• Respond to client inquiries by phone, email, and text — promptly, professionally, and compassionately — and confidently book clients into care
• Coordinate new inquiries, intakes, consultations, and appointments, and support clients with scheduling, transfers, fees, and policy questions
• Handle sensitive, confidential client information with discretion

Team & Practicum Support

• Support counsellor and practicum-student onboarding, scheduling, and administration
• Serve as the central point of contact for administrative and operational questions

Billing & Admin

• Assist with billing, payments, invoices, and account inquiries, and track operational and scheduling data

What You Bring

• Excellent written and verbal English communication, with a warm, professional, client-focused manner
• Exceptional organization, attention to detail, and follow-through — you close every loop
• Sound judgment and discretion with confidential information; a proactive, independent problem-solver who thrives in a fast-paced environment
• Genuinely tech-proficient — already capable across a connected software stack and quick to master new tools. Strong Excel/Google Sheets (building and maintaining reports); experience with Jane App, Slack, and a help-desk/shared-inbox tool such as HelpScout is a strong asset (comparable platforms welcome)
• 2+ years in administrative, clinic, healthcare, or client-service work (healthcare or counselling setting an asset), including scheduling and appointment management

Why Join Bach Counselling Group

You'll be part of a warm, supportive team that genuinely cares and goes the extra mile — for our clients and for each other — and your work directly helps people access mental health support when they need it. You'll have a varied, high-ownership role where your organization and initiative make a visible difference, set daytime hours with no evenings or weekends, and the stability of an established practice with a strong reputation.

Position Details

• Part-time · Monday–Friday, 9:00 am–4:00 pm
• Primarily remote (Vancouver-based), with occasional in-office time in North Vancouver
• Compensation: $22–$27 per hour, based on experience
• Anticipated start: September 2026

This position involves confidential and sensitive client information and requires a high level of professionalism, discretion, and reliability. Successful completion of a Criminal Record Check is required as a condition of employment.

How to Apply

We review applications as they arrive and will contact strong candidates promptly. Bach Counselling Group welcomes applicants of all backgrounds.