Full job description

About the Role

Neuropedia is looking for a warm, organized, and tech-savvy Medical Receptionist & Patient Coordinator – Female Only to join our team. We are seeking someone with a medical background who can deliver exceptional patient care at the front desk while keeping our daily clinic operations running smoothly.

Key Responsibilities

• Welcome children and parents at the front desk, ensuring a friendly, comfortable, and stress-free environment.
• Manage patient appointments and doctor schedules across different specialties, making sure there are no overlaps or scheduling conflicts.
• Handle walk-in, phone, email, and WhatsApp inquiries promptly, using clear medical understanding to answer family questions and assist our doctors.
• Process new patient registrations, consent forms, insurance approvals, and front-desk payments accurately.
• Work closely with the clinical and insurance teams to ensure smooth patient visits, follow-ups, and paperwork.
• Keep patient files, appointment records, and daily correspondence up to date.
• Send timely appointment reminders, schedule updates, and follow-up notices to families.
• Stay calm, friendly, and efficient during busy clinic hours or when
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