CLINIC RECEPTIONIST JOB DESCRIPTION

We are seeking an experienced, full-time female receptionist for our holistic health centre. Please read carefully before applying—only qualified candidates will be considered.

ESSENTIAL REQUIREMENTS (NON-NEGOTIABLE):

• Minimum 2 years of proven receptionist/front desk experience in a healthcare or wellness setting
• (Applicants without this experience will not be considered.)
• Fluency in spoken and written English is mandatory (Arabic proficiency is strongly preferred).
• Exceptional multitasking abilities—You will frequently manage multiple responsibilities simultaneously under pressure.
• Strong scheduling skills: You must demonstrate the ability to schedule and organize patient appointments smartly, optimizing practitioners’ time while minimizing patient waiting periods.
• High emotional intelligence and interpersonal skills: Empathy, patience, and a genuinely warm personality are essential.
• Ability to handle stress professionally: Calmness under pressure and resilience in handling demanding patient interactions are vital.
• Proficiency in Microsoft Word, Excel, and basic accounting tasks.
• Availability to work Saturdays and flexible scheduling (two weeks per month at 5-day work weeks, two weeks per month at 6-day work weeks, with 9-hour daily shifts).Key Responsibilities:
• Efficiently manage the clinic’s phone calls, email inquiries, and appointment scheduling.
• Expertly handle billing, payments, and basic accounting duties with accuracy and integrity.
• Provide verbal translation between therapists and patients (English/Arabic) when necessary.
• Ensure the reception area remains clean, welcoming, and organized at all times.
• Deliver consistently excellent customer service, handling patient concerns with discretion and care.
• Work collaboratively with therapists and clinic staff, assisting proactively to enhance patient experience and care.

The ideal candidate will have substantial experience managing a busy healthcare reception. You must possess exceptional skills in handling patient demands, multitasking efficiently, and scheduling appointments strategically to ensure optimal workflow. You will serve as the first point of contact for patients, setting the tone for their overall experience.