JOB REQUIREMENTS:

• Education:
• Minimum GCE O-Level or equivalent. Additional certifications in healthcare administration or medical office management are a plus.
• Experience:
• Prior experience in a receptionist or customer service role, preferably in a healthcare setting.
• Familiarity with medical terminology, appointment scheduling, and patient interaction is advantageous.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency in office software (e.g., Microsoft Office, clinic management software).
• Good organizational skills and attention to detail.
• Ability to multitask and handle a busy work environment.
• Personal Attributes:
• Compassionate, professional, and customer-oriented.
• Strong problem-solving skills and the ability to handle sensitive situations discreetly.
• Ability to work under pressure and manage a fast-paced environment.

• Front Desk Management:
• Greet and welcome patients as they arrive at the clinic.
• Manage patient check-ins and ensure they are directed to the appropriate medical professionals.
• Answer and direct incoming phone calls in a courteous and professional manner.Assist in booking, rescheduling, and confirming appointments.
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• Patient Registration:

• Verify and update patient details (e.g., name, contact information, medical history, and insurance details).
• Ensure proper documentation and data entry of patient information in the clinic’s system.Assist patients with completing necessary forms, including consent forms and insurance claims.
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• Scheduling and Appointment Management:

• Coordinate appointment schedules for doctors, specialists, and other healthcare providers.
• Handle appointment reminders through phone calls, SMS, or emails to reduce no-shows.Maintain an accurate patient appointment calendar and inform patients of any delays or changes.
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• Billing and Payments:

• Process payments for consultations, treatments, and services.
• Issue receipts and provide cost estimates for services.Assist in the submission of medical claims to insurance companies.
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• Medical Records and Document Management:

• Maintain and organise patient records, ensuring confidentiality and adherence to privacy regulations (e.g., PDPA - Personal Data Protection Act in Singapore).File and retrieve patient records when requested by healthcare professionals.
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• Communication and Coordination:

• Serve as a liaison between patients and medical staff, ensuring clear communication.
• Respond to patient inquiries about clinic services, policies, and procedures.Ensure the waiting area is clean, organised, and stocked with necessary materials.
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• General Clinic Support:

• Assist in ordering and managing clinic cleanliness, supplies and equipment.
• Support other administrative staff as needed, including assisting with patient referrals or follow-up calls.Handle any other ad hoc duties related to the clinic’s operation.